CDM Specialist, Senior Associate CDM Specialist, Senior Associate …

State Street Corporation
in Hangzhou, Zhejiang Sheng, China
Permanent, Full time
Be the first to apply
State Street Corporation
in Hangzhou, Zhejiang Sheng, China
Permanent, Full time
Be the first to apply
State Street Corporation
CDM Specialist, Senior Associate
  • Who we are looking for:
CDM Specialist, Senior Associate
(基金 服务专员 )

Why this role is important to us:
The organization you will be joining is called Client Delivery Management (CDM). CDM provides end-to-end view of client delivery to deliver an enhanced experience expertise and issue resolution and on-going improvement.
The team you will be joining is CDM Core team under CDM organization, key attribution of custody inquiry management.
Joint us if you have enthusiastic to improve client experience with proactive issue resolution

What you will be responsible for:

CDM Specialist, Senior Associate ( 基金 服务专员 )

This is the SME role responsible for monitoring the daily Delivery service of their client(s), managing and resolving custody inquiries, and performing service governance
  • Monitors and drives accountability for end to end service delivery.
  • Partners with Process and Product teams to resolve issues and ensure ownership of timely and accurate service delivery.
  • Oversees and manages custody inquiries to drive timely resolution, coordinating with internal teams and resolving issues as needed.
  • Manages Delivery metrics for assigned clients via the CDM Dashboard, ensuring issues are being researched and resolved within SLAs.
  • Implements best practices in technology and processes as identified by remediation plans or CDM Leads.
  • Escalates issues / incidents as necessary and ensures Account Lead is informed of any existing or potential client issues.
  • Adhere to corporate policies, guidelines, and risk and compliance programs.
  • Implement effective communication across delivery organization on behalf of client initiatives and internal change events.
Education & Preferred Qualifications:
  • Education: Bachelor and above
  • Major: Finance, Accounting preferred
  • Industry Experience: relevant Fund management or client service or communication experience
  • Language: Fluent writing and spoken English
  • Good at Office software

Company Overview

From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people - strengthening markets, building communities and creating opportunities for growth.

We owe that longevity to the commitment, expertise and creativity of our employees. Our continued success depends on our ability to attract and develop the best talent in the industry. That's why we're keenly focused on employee development, corporate citizenship and inclusion.

For us, success comes in the mark we make as an organization - for the industry, our clients, our communities and each other.