• Competitive
  • Beijing, Beijing Shi, China
  • Permanent, Full time
  • Standard Chartered Bank
  • 2019-04-22

Premier Service Manager

  • Location: Beijing, Beijing Shi, China
  • Salary: Competitive
  • Job Type: Full time

Premier Service Manager

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities
  • Deliver simply first class service and advice to CIB (Corporate and Insititutional Banking) , CB (Commercial Banking) VIP clients, and internal Partners in all enquiries, problems, conflict resolution and other service-related issues.
  • Be the Service Partner, working together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues. Identify opportunities and deliver the Bank's services.
  • Build relationships and report with key clients at the transactional/operational level.
  • Proactively anticipate clients needs and takes action
  • Use clear and appropriate communication skills and face to face interaction
  • Make proactive calls and visits to clients to improve utilization of facilities, increase transaction volume, up/cross sell products and service and identify opportunities for channels and business referrals
  • Engage RMs, Product and Operations Partners for input to client service issues, plans and reviews
  • Timely and appropriate response
  • Coordinate and leverage client and bank global network to deliver an effective solution
  • Balance Client needs and workload
  • Identify and communicate work plan and escalate potential issues
  • Work independently, taking ownership of issues and escalates as required to appropriate party
  • Comply with laid out policies and procedures, maintain the Bank's reputation.

Our Ideal Candidate
  • BA degree
  • Related experience of Customer Service in Bank
  • Experience in Cash products is more preferable
  • Fluent English in both spoken and written skills
  • CET 6 or above

Apply now to join the Bank for those with big career ambitions.