Branch Operations & Service Manager Branch Operations & Service Manager …

Standard Chartered Bank
in Beijing, Beijing Shi, China
Permanent, Full time
Be the first to apply
Standard Chartered Bank
in Beijing, Beijing Shi, China
Permanent, Full time
Be the first to apply
Standard Chartered Bank
Branch Operations & Service Manager
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

Scope of Role:
  • Manage Services activity to best support SB team in SB Center
  • Supervise Services team member to work efficiently
  • Coordinate with operations & any other administrative department for efficient and smooth implementation of new products
  • Streamline end-to-end workflow in order to improve productivity and efficiencies
  • Assist business team to review, measure and improve the product structures, delivery channels and salability of existing products
  • Together with operations and administrative department, constantly review and improve the inter-department co-ordinations and delivery channel to both internal and external clients
  • Responsible for undertaking the business monitoring and testing (i.e. checking the records, reviewing the transactions) and reporting findings, exception s and results from such monitoring / testing activities
  • Responsible for MIS tracking and assist in preparation of necessary daily / monthly / quarterly MIS report for management
  • From time to time, to complete ad hoc tasks assigned by the line manager, deemed appropriate and necessary for the smooth functioning of the department
  • Accountable for implementing and complying with AML requirements when performing duties.
Key Responsibilities:
  • Manage day to day running of SB Center together with operations dependant of main branches for Trade, CMS and cash related products etc.
  • Ensure consistent delivery of high quality service to all clients (internal and external) through meeting or exceeding client expectation guided by SLA, efficiency/accuracy standards and good business process/judge
  • To provide support and monitor investigation cases handled by Hub Centre, through satisfactory Branch level.
  • Together with operations & administrative departments, review & improve on existing workflow and procedure, agreed on revised SLA, and assist operations and administrative department to meet the agreed service level.
  • Constantly monitor and alert branch to operate within the compliances guidelines set by group standard
  • Ensure CDD and AML guidelines are consistently followed in all conduct of Business.
  • Shall be alert at all times to unusual or possible suspicious client activity, and should report promptly any suspicious activity.
  • Set up job rotation plan, annual leave plan, backup plan, succession plan, capacity plan and enforce implementation.
  • Build and update sub-branch BCP plan and test periodically.
  • To work closely with Head office and regional branch operations support team ensure that all related products training in place to all staffs.
  • Support the Branch Manager to control the team cost / expense within the budget, reduce the overtime and the irregular workload and improve the productivities.

Our Ideal Candidate
  • A university graduate with 3-5 years of related banking experience;
  • Solid knowledge of bank products and service and banking procedures
  • Good command of Mandarin and English.
  • Strong relationship building skills to anchor relationships with internal and external stakeholders, including management of the Bank, staff at all levels, key clients, at the Branch level.
  • Excellent communications, presentation skills.
  • Solid leadership qualities to motivate the team.
  • Strategic thinking together with basic financial skills.

Apply now to join the Bank for those with big career ambitions.