Manager, Change Management & Communications Manager, Change Management & Communications …

Scotiabank
in Toronto, ON, Canada
Permanent, Full time
Last application, 11 Jan 20
Competitive
Scotiabank
in Toronto, ON, Canada
Permanent, Full time
Last application, 11 Jan 20
Competitive
Manager, Change Management & Communications
Requisition ID: 76229

Join the Global Community of Scotiabankers to help customers become better off.

The Role:
Reporting to the Director, Change Management and Communications, this role is responsible for delivering change and communications support to the Global AML, KYC and Onboarding Technology (TAMLO) team.
The Team:
As part of Information, Technology & Solutions (IT&S), the Global AML, KYC and Onboarding Technology team designs, develops, tests and implements technology solutions that detect and deter crimes to protect the bank, maintain customer trust and support business objectives. We are a high-energy team with a strong bias towards action. We place value on creativity, curiosity, drive and the willingness to work collaboratively, and we're looking for someone that has a passion for great writing, good design, technology or organizational behaviour, and - most of all - getting things done. This role is highly tactical, demands an ability to think on your feet, a passion for finding elegant and creative solutions for communications puzzles, and - just as important - a sense of humour and a spirit of curiosity. If this sounds like a fit for you, let's talk.
Purpose:
Contribute to the overall success of the change management and communications team by ensuring communication solutions, plans, and project support are efficiently executed and delivered in support of the team's business strategies and objectives. Ensures all activities conducted in compliance with governing regulations, internal policies and procedures.

Accountabilities:
  • Support the execution of TAMLO change and communications to advance the strategic priorities and drive stakeholder engagement by providing planned and ad hoc design, communications and change support, as required.
  • Work alongside the Director of Change Management and Communications to implement a proactive Change Management and Communications Plan and Strategy
  • Support day-to-day operation and management of digital channels (including intranet and social media sites) by maintaining editorial calendar, researching stories, celebrating successes, profiling people, writing content, producing videos, publishing content, troubleshooting issues and designing graphics.
  • Continuously measure the effectiveness of activities and seek ways to improve and innovate for increased awareness and engagement on digital channels, etc. Identify and explore new media technologies and tools across channels (e.g., podcasts, video, etc.).
  • Plan and execute live communications events (e.g., town halls, speaking opportunities, offsites, webcasts, etc.) to support overall communications objectives and ensure a seamless experience. Manage all logistics.
  • Maintain effective working relationships with TAMLO colleagues and collaborative relationships with communications, marketing and change professionals across the Bank.
  • Be creative and bring new ideas to the table, push the boundaries of existing communications best practice and deliver new, innovative and highly effective communications
  • Other ad-hoc responsibilities as assigned
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursue effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

What you bring to the Role:
  • A university degree or relevant equivalent in communications, journalism, English or marketing
  • Must be highly creative with exceptional writing ability and proven capability to deliver complex messages concisely
  • Strategic thinker with strong time management, organizational skills and attention to detail with ability to multi-task
  • Flexible and willing to embrace change and adapt to strategies in a fast-paced environment
  • Passion for storytelling with a strong sense of initiative and creativity
  • Able to balance multiple priorities in a fast-paced environment and deadline-driven environment
  • Understanding of current communications best practices; interest in AML, digital, social media and technology
  • Design and layout experience with Adobe Creative Suite required
  • Proficient in Word, Excel, PowerPoint, Visio and good understanding of social media channels

What's in it for you?
  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
  • We provide you with the tools and technology needed to create beautiful customer experiences
  • Dress codes don't apply here, being comfortable does
  • Onsite cafeteria
  • Easily accessible by public transit
  • Opportunity to drive results in a fast paced, challenging and dynamic business environment

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank's six guiding sales practice principles to ensure they act with honesty and integrity.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Location(s): Canada : Ontario : Toronto
As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank's six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Job Segment: Communications, Marketing Communications, Manager, Change Management, Marketing Manager, Marketing, Management

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