Helpdesk employee Helpdesk employee …

Risk Systems Consulting
in Brussels, Bruxelles-Capitale, Belgium
Permanent, Full time
Be the first to apply
Competitive
Risk Systems Consulting
in Brussels, Bruxelles-Capitale, Belgium
Permanent, Full time
Be the first to apply
Competitive
We are looking for a helpdesk employee.

Description

• Providing services to end users within their own management in accordance with the ICT policy of the organization
• Installing and solving problems with software
• Installing and repairing hardware
• Regularly visits the various branches within the Provincial Management in order to detect questions and problems
• User support for end users with complex network, system or PC problems
• Manages, in consultation with the external partner, for all locations (including production units) of the Provincial Directorate, both the fixed and wireless network in accordance with the central guidelines
• Coordinates and records all incidents and problems related to telephony and call center Providing services to end users within the own management in accordance with the ICT policy of the organization

 

Requirements

- Demonstrable training with certification or equivalent through experience
- Minimum 5 years experience in involved technology
- Language requirement: Dutch at European CEFR level C2
- Basic knowledge ITIL Service Support
- General windows knowledge 
- General AD knowledge 
- Office + Office 365 
- Basic knowledge of networks
- Good knowledge common office hardware - and software
- Knowledge MS Office Packages
- Can perform standard PC installation.

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