Compliance and Operational Excellence Officer

  • Competitive
  • Brussels, Bruxelles-Capitale, Belgium
  • Permanent, Full time
  • ING
  • 18 Dec 17 2017-12-18

Compliance and Operational Excellence Officer

Specialist Safe Business Officer
(level H)
[Belgium, full time]

We redefine banking. What about you?
There has never been a more interesting time to work at ING. We're on a journey that's centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay one step ahead in life and in business. We're proud of that!
Would you like to work for a bank where honesty, integrity and responsibility are valued? Are sustainability, caring for others and thinking ahead part of your NDA? Do you want to make the difference for our customers thanks to our agile way of working ? (click on link to see the video https://www.youtube.com/watch?v=NcB0ZKWAPA0 ) Then continue reading because ING might very well be your future employer.

Your role & work environment
As Safe Business Officer you are a business partner (part of 1 st line of Defence) participating in the management of non-financial risks (NFR), in order to ensure that the costs of non-financial risks remain within the defined limit and the capital allocated to non-financial risk remains under control.
You foster "Safe business" awareness and provide support in order to ensure that business is under control and as a consequence "safe". As such you contribute to the reliability and integrity of ING products, channels, services and employees and compliance of ING towards the outside world.

Your key responsibilities

  • Advise all stakeholders in determining the acceptable Risk limit and support them in the application of non-financial risk governance, internal policies and procedures and external regulations
  • Identify Non-Financial Risks in collaboration with stakeholders, based upon their knowledge of the end-to-end business processes. Provide evidence, document the risks and report
  • Ensure the "safe business" awareness and a sense of responsibility amongst the Business
  • Advise and assist with the implementation of new and updated non-financial risk policies, procedures and measures
  • Monitor the quality of the mitigating controls by implementing, executing and evidencing key control testing
  • Report on the quality of Non-Financial Risk Management within your business area during the Risk Evaluation Meetings. Be actively involved in discussions with regards to e.g. risk acceptance and actions to improve the management of Non-Financial Risks
  • Be the contact person for 2 nd Line of Defence Non-Financial Risk Management
  • Ensure that controls in place eliminate the risk of financial losses or reputational damage.


We are looking for
A colleague with a broad knowledge of (the business area he/she is working in) fill in the business domain and a solid know how of the risks and regulations related to this business fill in the concerned business . A colleague with talent for " take it on and make it happen", enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.
As a Safe Business Officer you will also need:
  • To take ownership of actions and show a high level of autonomy: you are a role model and/or you become the 'go to person'
  • Being able to influence and convince stakeholders at all levels of the organisation
  • Being capable to build trusted relationships
  • Being a team player
  • Having a good knowledge of banking (product &/or segments) & non-financial and regulatory risks
  • Having good analytical skills to assess & predict non-financial risks starting from information/data available
  • A Master's degree and/or equivalent experience or 4 to 10 years of work experience at your area of expertise
  • Good knowledge of English and Dutch or French

We offer you
A brand new position in a bank empowering people to develop their skills and an exciting challenge for people with an entrepreneurial attitude.
The possibility to develop your skills thanks to the expertise of our international teams, and our knowledge sharing culture.