Head - Priority Banking, Client Relationships Head - Priority Banking, Client Relationships …

Standard Chartered Bank
in Manama, Capital Governorate, Bahrain
Permanent, Full time
Be the first to apply
Standard Chartered Bank
in Manama, Capital Governorate, Bahrain
Permanent, Full time
Be the first to apply
Standard Chartered Bank
Head - Priority Banking, Client Relationships
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

Responsible for formulation and driving execution of strategic agenda for Priority and International Banking, maximizing growth, market share & profitability for the segment. Role entails taking ownership and providing leadership towards delivery of
 Segment Contribution
 Distinctive Customer Value Proposition (CVP)
 Deepening of Customer Relationship
 Sales and Service Architecture
 RM Capabilities & Capacity
 Execution of Segment Sales for Hubs


Business Performance
 Provide leadership in the overall strategy, growth and profitability of Priority Banking Client Relationships
 Manage P&L for the segment

Segment Development & Value Proposition
 Responsible for market leading value proposition, branding and communication
 Initiate and collaborate with channels, product and functional teams centrally, to identify and develop product solutions and bundles to meet the needs of the Priority Banking Client Relationships
 Implement sub-segment strategy and propositions
 Build profitable corridors for Cross Border banking in selective countries, and support Presence countries in ME as booking center hub and as base for Cross border RMs.

Relationship Management Standards and Performance
 Establish and manage standard frontline sales and service team management structure, including specialist and RM hub models
 Lead in the implementation of a systematic relationship management approach to enhance capability and consistency in the sales management discipline
 Drive the implementation of uniform frontline empowerment matrix and supporting tools
 Responsible for RM capacity and productivity management
 Implementation of RMs competency profiles, recruitment, training & development curriculum including certification, empowerment rules, retention strategies, rewards & recognition programs and career paths.

Customer Segmentation and Portfolio Management
 Maximize customer value through segmentation insights and disciplined portfolio management
 Drive cross selling and upstreaming by tailoring solutions to deepen client relationships
 Collaborate with Product Value Streams to develop product bundles, pricing & promotions to improve cross product holding ratio and portfolio growth
 Define and manage customer retention strategies, including reactive retention and proactive retention programs

Customer Service and Franchise Management
 Leverage on customer research and competitor benchmarking on customer service and customer loyalty/advocacy metrics including NPS scores and drive initiatives to improve them.
 Collaborate with various product, credit, operations and functional teams to improve customer service delivery through turnaround times, service level agreements and process improvements
 Drive the implementation of global service initiatives and standards for the segment
 Network and maintain contact with external sources to benchmark innovative developments

Risk Management & Governance
 Ensure customer value proposition is implemented in compliance with external & internal regulations & policies i.e. Operational, Credit, Reputational & People Risk
 Liaison with credit to ensure that credit criteria is robust and balanced for Priority Banking Client Relationships
 Take personal responsibility for understanding the risk and compliance requirements of the role. Understand and comply with, in letter and spirit, all applicable laws and regulations, including those governing anti-bribery and corruption, anti-money laundering, terrorist financing and sanctions; the Group's policies and procedures; and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters

Leadership and People Development
 Drive and embed a strong performance culture through an inspiring and rigorous performance management discipline
 Develop and build talents within Priority Banking Client Relationships through optimal resourcing, capacity planning, succession planning and engagement

 Customers

• Distribution
• Acquisitions
• CB and CIB Unit
• Product ie. RBP, WM
• Marketing
• Analytics
• Operations & Technology
• HR & L&TD

 Per, Priority Banking Scorecard

 Relevant depth of experience in the industry
 Academic studies of business administration, economics, preferably MBA, CFP
 Several years of successful business practice in client relationship management
 Knowledge and understanding of products and services in strategic Asset Allocation, Asset and Liability management, risk management and complex international financial needs
 Sound knowledge and experience in building and managing Cross border businesses.
 Good understanding of relevant products and services in Priority and International Banking
 Sound understanding of all business guidelines and compliance requirements and issues
 Strong people management skills
 In-depth understanding of key business driver in dedicated geographical market(s) with sound understanding of legal, political and economic situation/framework
 Deep understanding of cultural ethnic and religious market conditions
 Proven personal network into relevant client segments
 Outstanding communication and presentation skills

Endurance, personal perseverance, strong self motivation, entrepreneurial, team player

REPORTS TO (DIRECT): Head of Retail Banking
DIRECT EMPLOYEES: Senior Priority RMs and Team Leaders

Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our career pages .