Acquiring Sales Supervisor Acquiring Sales Supervisor …

Non-disclosed
in Manama, Capital Governorate, Bahrain
Permanent, Full time
Last application, 12 May 21
Competitive
Non-disclosed
in Manama, Capital Governorate, Bahrain
Permanent, Full time
Last application, 12 May 21
Competitive
Job Description

Job Purpose:

To drive the business for the assigned territory in coordination with the Sales Support teams to achieve targeted volumes within the Pricing / Risk framework.  To meet targeted volumes & profitability for each Merchant category and merchant outlet, set goals for the territory through ensuring services levels, relationship management, fraud control, etc. Provide MIS / reports etc. to unit manager.

Candidates should be able to work with various departments to cross-sell products & services.

Principal Responsibilities, Accountabilities and Deliverables of Role:

  • Drive growth of existing merchant relationships under assigned territories.
  • Grow market share by deepening and widening the existing merchant relationships & focusing on improving account level profitability.
  • Ensure quality service / Training of merchant staff on acceptance & fraud management.
  • Proactively review merchant relationships to identify opportunities / problems and take corrective measures where necessary.
  • Support loyalty programs & joint promotions leveraging merchant relationship.
  • Maintain & grow business in a competitive pricing environment. Price negotiation skills are very important.
  • Solicit new merchant business, manage their accounts and service their needs.
  • Promote the company’s products and services as well as Value Added services such as the DCC, eCommerce, etc.
  • Monitor and Follow up dormant merchants and attempt to activate their accounts or withdraw the POS terminals and report attrition to Management.
  • Resolve customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.
  • Keep management informed by submitting activities and results reports.
  • Any other duties assigned by the direct Manager

Job Requirements:

Knowledge

  • Knowledge of the Acquiring business line

Education / Certifications

  • Bachelor’s Degree in Business or equivalent

Experience

  • 3-5 years’ experience in merchant acquiring

Personal Attributes

  • Excellent communication, presentation, and negotiation skills
  • Ability to present good professional image.
  • Excellent communication and listening skills.
  • Ability to explain complex information clearly and in a simple manner.
  • Good sales and negotiation skills
  • Consistently present in the market, building relationships and understanding client needs.
  • Readiness and willingness to travel, as per need
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