Technical Support Engineer Technical Support Engineer …

Hays Technology
in Sydney, New South Wales, Australia
Permanent, Full time
Last application, 13 Jan 22
Competitive
Hays Technology
in Sydney, New South Wales, Australia
Permanent, Full time
Last application, 13 Jan 22
Competitive
Hays Technology
See job description for details
Hiring Technical Support Engineer for one of the Big4 banks in Sydney
Your new company

You will be working with a one of the recognised bank leading the industry in IT and operations with its world-class platforms and processes, agile IT infrastructure and innovation.

Your new role

You will provide technical support and IT Service Governance, ensure availability of POS terminal services. You will work as a technical support SME understanding the various stand alone and integrated POS terminals from Ingenico, Verifone and Equinox

YOUR RESPONSIBILITIES
  • Set up and despatch test POS terminals on request
  • Maintain and manage stock of test terminals
  • Maintain and manage stock of test cards
  • Manage clients/merchants for test POS terminals related issues
  • Work well under pressure managing complex tasks effectively in short time frames.
  • Establish, maintain and improve engagement with stakeholders, both intra and inter team to ensure that the delivery of services is meeting their needs.
  • Track and manage delivery of operational services to agreed Service Levels
What you'll need to succeed
  • Good terminal support experience.
  • Solid client management experience.
  • Experience working with products vendors such as Ingenico and Verifone.
  • Experience working in a Dev/Ops environment.
  • Experience proactively driving service performance, resiliency and capacity management.
  • Demonstrated knowledge of IT Service Management.
  • Experience in working with multiple service providers as service integrator.
  • Sound knowledge of Schemes, AS2805, EMV and eftpos payment methods
What you'll get in return

An excellent environment and culture to learn, grow and flourish

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2593543
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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