Technical Product Manager - Merchant Acquiring
Use your merchant acquiring expertise to make Australian Businesses stronger, both now and in the future
How will I help?
The purpose of the Business Bank at Westpac is to support one of Australia's most important assets - its businesses. We're here to make Australian businesses stronger.
You will be a key member of the Business Bank Product Delivery team and your focus will be to increase the performance of our products in the market via a superior customer and banker experience.
You will work in partnership with your team to define "how" we deliver BB products through product delivery processes.
You will continually assess the quality of service and support to our customers, ensuring that service is of the highest quality, and developing measures and processes to assess service levels and identify improvements.
You will play a key part in supporting distribution teams through simplifying products, technical product knowledge, product processes, communication and training thereby embedding product knowledge and facilitating more informed customer interactions.
You will also be responsible for ensuring any compliance to contract arrangements which are an integral part of the product delivery construct (e.g. payment product schemes, WIB support), including leading and implementing change where required to maintain compliance.
What's in it for you?
Being an integral part of the Business Bank product delivery team, you will constantly be challenging the status quo and delivering high quality customer outcomes.
The team is highly collaborative and work with many stakeholders to scope, prioritise and deliver product and process improvement initiatives. You will gain exposure to many internal and external stakeholders, including IT, Digital, Risk, Legal and Compliance, Marketing and Transformation teams.
What do I need?
To be successful in this role you will need to be a true expert in your field and be able to demonstrate at least three years of experience within merchant acquiring businesses and/or payments industry.
In addition to having formal qualifications within business and/or IT you will also have sound knowledge in cryptography, security, networks, transaction switching, scheme, regulatory and industry compliance.
What's it like to Work There?
You'll join one big, supportive team - but you'll also be doing your bit to reach our vision to become one of the world's greatest service companies. As an equal opportunity employer, we celebrate difference and love having a diverse and inclusive workplace.
At the Westpac Group, we have a vision to be one of the world's great service companies - this means helping our people, customers and communities to prosper and grow. We aim to be leaders in diversity, flexibility and as an equal opportunity employer.
As part of our commitment to creating a flexible, diverse and inclusive workplace, this role is open to experienced candidates seeking workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.
How do I Apply?
Start here. Just click on the APPLY