Service Desk Analyst - IT Security
- Sydney, New South Wales, Australia Sydney New South Wales AU
- Temporary, Full time
- Robert Walters
- 20 Mar 18 2018-03-20
One of Australia's largest technology companies are looking for multiple Service Desk Analysts in IT security to investigate and respond to incidents.This is an exciting opportunity to join a fast paced security centre environment to deliver comprehensive customer service.
- Deliver IT security incident detection, analysis, investigation and response
- Escalate security incidents in a timely manner and within SLA to appropriate resolver group
- Respond to all security incidents via telephone calls, trouble tickets, emails or any other means
- Respond to main phone lines and update all relevant documentation such as shift logs and tickets
- Excellent analytical, problem solving and communication skills
- Commitment to deliver a top customer service experience
- Prior experience in a Service Desk Operations environment
- Higher school certificate (or equivalent)
The successfull candidate will have the opportunity to work in a IT security environment and advance their career within a meritocratic corporate structure with structured training provided.
To apply please click apply or call Jet Sim on 02 8289 3204 for a confidential discussion.