Senior Solution Engineer, Marketing Cloud
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Sales Job Details Are you someone who...
If so, read on...
- Gets excited by amazing technology?
- Loves to nut-out an awesome solution to a complex problem?
- Plays with apps and source code... to some degree?
- Gets the warm-and-fuzzies from helping people?
- Enjoys presenting to and working with customers, and helping drive the right business outcome?
At Salesforce Marketing Cloud, we believe customer-centric marketing is the foundation of business excellence. We challenge the status quo to ensure brands are present in the moments that matter to their customers. We deliver simple-to-use, flexible, reliable and user-friendly business tools that enable companies to take their customers on an engaging 1:1 journey with their brand, at scale. We power these customer journeys for brands via our secure, 100% cloud-based technology across Email, Mobile, Social, Web, Ads, and any connected device, helping to transform businesses, driving exceptional growth for customers via the delivery of key business objectives, and just plain cool technology! The Solutions Engineering Team:
a bit about us
The Solutions Engineering team is at the forefront of the entire Marketing Cloud technology landscape. This collaborative team works closely with sales to uncover real business problems faced by customers and prospects and develops solutions and processes to not only overcome these obstacles, but deliver phenomenal digital transformation. From workshops, white-boarding, presentations, demonstration and proof-of-concept builds, this team works closely with all areas of the business and all aspects of a wide technology stack.
We're a fast-paced, light-hearted crew that work together, get the job done, and never take ourselves too seriously. It's like a startup, without the capital. Your Responsibilities:
a bit about you
A Solutions Engineer at Salesforce plays a crucial role in developing innovative solutions for complex technical and digital marketing requirements. This role collaborates with sales, services, product, business consulting, as well as prospective and existing customers. Meeting with C-level, Director-level, management-level and user-level customer contacts, the Solutions Engineer must be able to easily adapt to each type of conversation, whether it's strategic and high-level, or highly detailed and technical.
As part of our commercial business sales organisation, our Solution Engineering team covers a wide range of business sizes from SMB through to Mid Market and non Enterprise customers and prospects. The highly respected role of the Solution Engineer is seen as the voice of reason (and realism), and generally focuses on the following key areas:
Solution Development: Work closely with business stakeholders and technical resources to uncover technical challenges and goals relating to digital marketing, to then develop a solution and roadmap for the success of the customer.
Build: Showcase through software demonstrations and rapid prototyping how connected experiences come to life with the Salesforce Marketing Cloud. This includes the delivery of executive level software demonstrations, construction of future state customer journey strategies, and developing long term IT roadmaps.
Dance: Deliver an engaging and coherent presentation that connects complex technology to C-level audiences with persuasive story-telling. No dancing required, occasionally some jazz-hands help though.
Live on the Bleeding Edge: Stay up-to-date on product development and roadmap, industry trends, and industry news. Sounds easy, it's not. Minimum Requirements:
- Excellent English communication skills
- Experience Storytelling through different mediums (presentation, demonstration, white boarding and workshops)
- Pitching ideas, presenting to internal/external stakeholders
- Demonstrated passion for creating engaging customer experiences
- Pre-sales consulting experience (or similar client facing experience)
- Understanding of digital marketing best practices
The Salesforce Marketing Cloud Solutions Engineer plays a critical role in supporting our growing sales team and has a direct impact on winning strategic new business by providing innovative creative solutions to complex problems through the use of unique skills to analyse, structure, solution, and present the long-term vision with clients and partners. The Solutions Engineer works with both prospects as part of the business development process, as well as existing customers to help expand, strengthen and grow relationships and ultimately help them realise the value in the Salesforce Marketing Cloud. This could be you! About Salesforce:
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us! Accommodations -
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