Senior Data Analyst
Senior Data Analyst - Remediation
Do work that matters
- Collaborative and supportive team environment
- Opportunity to be part of our Data and Decision Science (DDS) team working in remediation analytics team project
- 12 months FTC with great career opportunities
As someone who never shies away from a challenge, let us present ours to you. The Data and Decision Science (DDS) team are responsible for driving an uplift in the Consumer Data and Analytics capability across the Retail Bank. The team comprises of several functions and capabilities including NBC Design and Performance, Consumer Data Office, Delivery, Remediation, Advanced Analytics and Modelling, Data Science, Planning and Operations, and Risk and Regulatory Programs to support the goals of Group priorities. See yourself in our team
The Remediation team is responsible for remediating our retail customers in a fair, transparent, efficient, timely and consistent way; in a manner that protects the fair and efficient operation of the market and engenders confidence in our products and services. We are looking for someone who has a blend of strong technical abilities, problem-solving skills and the ability to effectively communicate insights to our key stakeholders. As a Senior Analyst, you will be accountable for leading technical pieces of work and mentoring and coaching Analysts within the DDS Remediation team. More Specifically You Will End-to end ownership and delivery of data-driven remediation project
You will be accountable for end-to-end delivery of remediation projects by building analytical solutions and data models which would support timely closure of remediation items. You will deliver insights and effective analytical models applying your technical knowledge (Teradata, Omnia, SQL, Python, R etc.) to a high quality and in a timely manner, while ensuring they are meaningful to all parties involved. Delivery of Customer remediation investigations and analysis
You will excel at the delivery of quality analysis and investigation of issues and Incidents related to incorrectly charged fees or interest due to bank error. You will be able to investigate each product within the suite of RBS manufactured and distributed products across Home Buying, Everyday Banking, Deposits, Credit Cards and Unsecured Lending. Actively contribute to the team culture and relationships with our stakeholders
You will leverage your own knowledge and skills to proactively offer suggestions and create the best outcome for our customers. In addition, you will also support business leaders to embed analytics in everyday business, as well as be their trusted advisor by providing deep insights and proactively offering solutions. Develop high quality insights and communicate effectively
You are able to present and visualize data and insights in meaningful, creative, and compelling ways that builds the team brand. You're able to translate complex analysis and insights into key messages to be presented back to the business (e.g. through working groups, demos, formal presentations). We're Interested in Hearing from People Who Have
What's in it for you?
- 4 - 6 years' of experience working in roles involving Data Analysis, Management Information, operations or technical business analysis
- Have a risk mindset
- Intermediate / Advanced Teradata SQL skills
- Have experience with data analysis tools such as Python (preferred) R, SAS, SPSS, Hadoop (desirable)
- Ability to liaise with key stakeholders across portfolios
- Advanced analytical skills with attention to detail and insights experience
- Previous experience in working autonomously and utilising analytics to drive business decisions
- Capacity to work in a busy, commercial, competitive environment and the ability to meet objectives / targets and deliver desired outcomes.
If you live the values we can offer great opportunities, whether you want to move across the organization or up into a leadership role, the Code of Conduct guides our decision making so we can do what's right in every situation. This role will allow you to develop stakeholder, strategy and management skills which will ultimately allow onwards progression to someone who is interested in a Manager Level role in RBS, DDS provides a platform to learn about all areas within RBS and get great exposure to the management of RBS.
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
Advertising End Date: 05/03/2021