Senior Communications Manager, Critical Incident Center Senior Communications Manager, Critical Incident  …

in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
Senior Communications Manager, Critical Incident Center
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success Group

Job Details
Role Description
  • The Communications Manager/Senior Communications Manager, Critical Incident Center, is responsible for writing real-time executive-level communications for Salesforce executives at the CEO level. These communications provide updates to global executives about the status of new and ongoing critical technical incidents impacting our customers.
  • Secondary responsibilities include delivering diverse writing projects such as slide deck presentations, marketing materials, internal articles and newsletters, team and company communications, customer-facing communications, and supporting our team's global colleagues with their communications needs.
  • This is a full-time position and will require working in the Sydney, Australia time zone. Some planned weekend and holiday on-call work is also required.

  • Excellent written and verbal communication skills.
  • 8+ years of experience in producing executive-level and technical communications.
  • Prior experience with internal/employee communications and/or marketing communications.
  • A mix of technical knowledge and aptitude, technical writing skills, and the ability to deliver communications and documentation in the format best suited for diverse audiences.
  • Able to learn new technologies quickly and process/translate technical information into clear, user-friendly communications for internal audiences.
  • Excellent attention to detail and a strong commitment to quality is essential for this role.
  • Strong editorial skills and ability to provide writing support and coaching to our global team members.
  • Ability to obtain information from multiple subject-matter experts who have many demands on their time during a critical incident.
  • Strong sense of situational urgency and execution skills.
  • Comfortable working in a fast-paced environment, in sometimes high-pressure or stressful situations.
  • Dedicated to customer success.

Desired Skills
  • Experience in an incident or crisis communications role.
  • Experience with Salesforce platforms. Trailhead Ranger status and Salesforce certifications are a plus.
  • High-level knowledge of networks, servers, storage systems, and other data center hardware.
  • Experience creating customer-facing communications.
  • Strong formatting, layout, and visual design skills.
  • Project/program management skills.
  • Experience creating professional corporate slide decks and adhering to corporate brand guidelines.
  • Experience in working as part of a collaborative global team.

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