Senior Cloud Support Engineer Senior Cloud Support Engineer …

in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
Senior Cloud Support Engineer
Atlassian is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Are you passionate about turning customers into loyal fans? Do you enjoy solving and investigating issues? Our Customer Support & Success team is searching for technical support engineers to join our growing team with the goal of making our customers awesome.

If you thrive in solving the deepest and the gnarliest tech problems, enjoy working with all types of customers from around the world (startups to Fortune 500 corporations), and love variety, this job has it all in spades. Atlassian is a growing company and there's a lot of opportunity to work with a broad range of technologies, people and products. Caution, this isn't your typical support gig.
In this role:
  • You are motivated by customer success in building the next great thing with Atlassian products.
  • You will partner with Atlassian customers (via ticketing system) and delight them with legendary customer service through your technical and excellent communication skills.
  • You will perform triage, root cause analysis, debugging, and solving problems across one-to-many Atlassian products.
  • You often times find yourself collaborating with our global Support team to serve customers worldwide and publish new knowledge to our customer self-help portal.

If this sounds like you, apply and become part of a global team practicing a follow-the-sun methodology across Atlassian's global offices to deliver the best support.

More about you
A great candidate can hit that sweet spot between a technical and a customer facing role. They have a drive to learn new technologies and are responsible for owning customer issues until resolution.

You're great fit if you have top notch written and verbal communication skills, along with a comfort communicating with customers. You have basic Operation Systems knowledge (Linux and Windows), familiarity with databases and demonstrated SQL experience.

You have a keen drive for urgency and "get sh!t done" attitude! You have passion, curiosity, energy, humour and guts! We are looking for someone with exposure to troubleshooting Java/J2EE (or similar) applications, Tomcat or similar web application experience and experience in a technical support or customer service role. If you have any experience with Atlassian products that would be a bonus!

5+ years technical support experience OR 5+ years sysadmin employment history in a cloud environment.

More about our team
We are a different kind of software company: one that listens to client needs, values innovation and solves customer problems with brilliant simplicity. If you start your career with Atlassian, you'll have a direct impact on millions of users, fast! You won't get frustrated with bureaucracy or slow decision making, because we encourage innovative thinking. We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who's who of tech is why we're here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned-collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we're looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we're committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team .

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.