Senior Analyst- Operational Excellence
About the Role
Enterprise Services (ES) is responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. Within ES, the Group Operations business drives the functions and transactions that fulfil customer requests, product applications, and in-life requirements. See yourself in the team :
The Operational Excellence team contributes to strategic projects for Group Operations, with the objective of transforming processes and delivering strategic insights that are intuitive and empower our leaders to make evidence based decisions, which help deliver a world-class experience for our customers and operations colleagues. Do work that matters:
Enable Group Operations businesses to identify and prioritise opportunities to increase capacity, decrease risks, reduce cost, and improve efficiency and employee engagement. What Skills you will Possess
- At least 5 years experience in applying critical thinking, analysis and process improvement to solve business problems in various operational environments.
- Advanced problem solving and quantitative analysis, including operations performance metrics and project cost/benefit measures.
- Delivers effective insights in a timely manner, and must be able to see beyond the current state and identify risks & opportunities.
- Seen as a trusted advisor and pro-actively identifies ways in which to improve the business.
- Consulting and facilitation skills to articulate complex concepts to gain stakeholder endorsement of proposed solutions
- Skilled in interacting with a wide range of teams, both technical and functional, and adjusting communication style for intended audience
- Demonstrates ability to understand and explain complex business processes, systems, and tools with a specific focus on upstream/downstream impact
- Expert user of MS tools, in particular advanced Excel and PowerPoint.
If this sounds like you, we would love to hear from you.
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
Advertising End Date: 26/07/2021