Salesforce Solution Architect Salesforce Solution Architect …

DXC Technology
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
DXC Technology
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
Salesforce Solution Architect
Job Description:
The role will form a part of our dedicated Salesforce practice, System Partners, a DXC Technology company.

Aligned in our vision to transform how companies interact with their customers, partners and employees, System Partners has partnered with Salesforce since 2008.

During that time, we have continued to evolve and adapt to the shifting opportunities and challenges in the business and technology landscape - to drive digital transformation and deliver tangible business results for our customers.

Since the acquisition by DXC Technology in late 2018, System Partners has continued to prove we are a leading provider of Salesforce services and were awarded the Salesforce GB+ Implementation Partner of the Year Award, 2019

Seeking for a Salesforce Solution Architect for our Salesforce Practice.

Role Responsibilities

  • Develop clean and elegant solution architecture designs to support the target state business processes and customer experience including the following artifacts
    • Current state system components, data models and integrations
    • Target state system components, data models and integration
    • Details of business and technical impacts and risks to be managed in moving from current state to target
    • Key design decisions including detailed description of each option, pros and cons of each option and recommendations.
    • Develop a phased implementation roadmap of the solution architecture supporting business priorities and budget as required.
  • Gather, analyse and interpret information from clients to understand business processes, pain points, business needs and customer experience to deliver Salesforce based technical solutions that leverage the most out of the Salesforce platform
  • Identify new service opportunities while working with clients and report back to Project Manager
  • Create and deliver end-user training
  • Support facilitation of workshops between internal stakeholders and clients
  • Conduct Value Stream Mapping and Business Process Mapping sessions with guidance
  • Complete all required documentation to a high standard
  • Configure Salesforce features to support the business requirements
  • Be able to deploy changesets
  • Support the implementation and rollout of the system
  • Identify risks prior to project commencement and contribute to development of the risk management plan
  • Assist in the scheduling and completion of customer success stories

Skills Required
  • Bachelor degree level or higher
  • Delivering Sales Cloud, Service Cloud, Salesforce Communities, Salesforce App Cloud, Salesforce Marketing Cloud (optional), Salesforce Analytics Cloud (optional)
  • Minimum 5 years working in the Salesforce ecosystem with demonstrable experience delivering large scale Salesforce projects
  • Working in an Agile project delivery environment (System Partners uses a modified version to suit consulting environment)
  • Working with the following types of enterprise applications: CRM, CMS, ERP, CPQ, Portals, SSO, eCommerce, ESB/SOA
  • Experience in building Web Service enabled applications (SOAP and RESTful)
  • Excellent knowledge of Salesforce APIs and hands-on integration experience with enterprise systems
  • Migration from other applications such as Siebel, SAP, Microsoft Dynamics CRM, inhouse built applications
  • Ability to influence and negotiate with clients; proven track record of customer focus including the ability to foster long-term client relationships
  • Ability to run an effective meeting
  • Industry knowledge
  • Proven ability to assist and support system, end-to-end and UAT testing cycles
  • Change management
  • Critical thinking, complex decision making and problem-solving skills
  • Planning and organising
  • Exceptional personal communication skills
  • Adaptability
  • Resilience - tolerant to stressful situations

Certifications Required
  • Salesforce Sales Cloud certification
  • Salesforce Service Cloud certification
  • Salesforce Admin 201
  • Salesforce App Builder

Desirable Certifications
  • Platform Developer 1
  • Community Cloud Consultant
  • Application Architect

This pivotal role provides an excellent opportunity to join a progressive and growth-oriented practice within a leading organisation with substantial career opportunity.

DXC Culture & Benefits
DXC Technology is dedicated to 'putting its people first'. We offer competitive remuneration; benefits, training and career opportunities and a culture that demonstrates our employees are our priority.

Some Of Our Benefits Include But Not Limited To
  • DXC University
  • Education Assistance
  • Reward & Recognition
  • Staff Referral Program
  • Novated Leasing
  • Health Insurance (discount program)
  • Volunteer Days / Emergency Services

How To Apply
If you have the above skill set, and if you would like to be part of a culture that rewards performance and encourages ideas, then please press the "apply now" button below and submit your resume.
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