Retention Specialist

See job description for details

  • Are you great at identifying customer solutions to help them achieve their needs?
  • 40 hours per week, 12-month Fixed Term Contract
  • Based in Sydney CBD

About the role
As a Retention Specialist, you will retain and increase loyalty of ANZ customers through both reactive and proactive methods that identify root cause of customer cancellation requests and deliver solutions relevant to customer needs. Your working hours are between 8:00 AM - 8:00 PM (Monday-Friday) on a rotating roster and you will sometimes be required to work on Public Holidays.

About you
To be successful in this role, you will ideally bring the following -
  • Previous tele-sales experience
  • Excellent written and verbal communication skills
  • The ability to build rapport, utilise negotiation and influencing skills in customer interactions in order to retain at risk customers
  • Financial services experience
  • Previous customer retention experience

About ANZ
ANZ is a leading regional bank with representation in 34 markets spreading across Australia, New Zealand, Asia Pacific, Middle East, Europe and America. As we continue our journey to build our global business and support our customers, we’re committed to attracting and retaining the best talent. We’ve made it our business to be an organisation where people strive and are rewarded for excellence.

We’re exploring new and better ways to progress the business with energy and enthusiasm. Backed by a proud and established heritage, we’re focusing on building a bank that our customers love. Connected by integrity and clarity of strategy, there is a real sense of excitement about the future.

If you believe you’ve got the skills and drive to help contribute to ANZ’s success, join us and help build a regional bank.

We connect you to a world of opportunities.

At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.

72 per cent of Australian workers want the opportunity to work flexibly. Hear from ANZ staff about how they take advantage of our range of flexible options, including volunteer and lifestyle leave. https://www.youtube.com/watch?v=nyUCE1xOvzE
#GD5.3
To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers .

You may apply for this role by visiting ANZ Careers and search for reference AUS072886
#GD5.3

72% of Australian workers want the opportunity to work flexibly. Hear from ANZ staff about how they take advantage of our range of flexible options, including volunteer and lifestyle leave