Remediation Manager Remediation Manager …

Commonwealth Bank of Australia
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
Commonwealth Bank of Australia
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
Remediation Manager
Do work that matters:
Colonial First State (CFS) is the Commonwealth Bank's Superannuation and Investments arm. CFS exists to drive member outcomes and we have been helping over 1.2 million Australians with their superannuation, investment and retirement needs since 1988.

The focus of our business is putting members first, supporting those who choose to seek financial advice and driving simplification, transformation and growth. This is underpinned by our proud and engaged people.
The Remediation Manager position is an integral part of the Remediation team that will provide specialist remediation management and leadership support to the CFS business. As a Remediation Manager, you will contribute in driving a superior end to end customer experience through the delivery of the CFS and Group Remediation frameworks and processes

A key responsibility for this role is to support and coordinate the execution of customer remediation activity in line with the CFS Remediation framework. This includes
  • Project management of remediation activity, running multiple projects simultaneously
  • Take lead as Scrum Master to lead remediation activity
  • Remediation Action ownership with ongoing RiS management
  • Remediation documentation to support each remediation step and input to the closure pack to support action and issue closure
  • Design and document process & procedures
  • Writing Business Requirements Documents for determining population identification, data collection, compensation models and associated assurance testing requirements
  • Attaining relevant data for analysis via the IT SWR processes
  • Consider customer impacts and support the creation of relevant customer engagement strategy and collateral

Support the Senior Manager CFS Remediation to:
  • Understand remediation issues, determine remediation methodology, population of impacted customers
  • Develop assessment, compensation tools & Customer engagement approaches
  • Challenge/confirm root cause analysis
  • Support in assurance activities
  • Create and maintain relevant remediation reporting
  • Support change management activity, including impact analysis and documenting requirements

We're interested in hearing from people who have:
  • Project management experience ideally with exposure to Agile ways of working
  • Experience in operational risk or remediation; ideally within financial services; with a strong operational focus
  • Excellent communication skills across all mediums including presentations to all manner of stakeholders
  • Exceptional Stakeholder Management skills with a proven track record in negotiation and influencing aptitudes
  • Previous experience in leadership or people management will be highly valued
  • CFSIL & AIL detailed Product, functionality, rules knowledge
  • Relevant tertiary qualification will be highly valued
  • RG146 Compliance
  • Financial Services experience, including proven operational risk or remediation experience will be highly valued

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

Advertising End Date: 16/07/2020