Regulatory, Compliance, Anti-Financial Crime Technology - Application Support - Associate

  • Competitive
  • Sydney, New South Wales, Australia
  • Permanent, Full time
  • Deutsche Bank APAC
  • 22 Apr 19

Regulatory, Compliance, Anti-Financial Crime Technology - Application Support - Associate


Our technology teams are responsible for the bank's entire information technology infrastructure. They develop and maintain the software required to support the bank's business. The teams work closely with the businesses and other infrastructure units to modernise the bank's IT systems to reduce complexity, risk and enable business growth.

With award-winning mobile banking apps and trading systems, our technology helps Deutsche Bank deliver high-quality products to clients. We make sure that the phones and computers work and that emails are delivered – but we also develop solutions that help our people share their knowledge, expertise and passion for our business.

Deutsche Bank sees itself as a technology-driven company that can gain market share with new, cutting-edge ideas. The ambition is to be a leader in the area of digitalisation.
We are making investments into digital technology across all businesses to enhance the client experience, harness the power of data, and strengthen efficiency and controls by increasing automation. We are also collaborating with external partners such as start-ups, FinTechs, and technology specialists worldwide to discover and implement innovative solutions for our clients.

Deutsche Bank has become one of the first financial institutions to establish a professional research and development department, including capabilities such as four innovation labs and the digital factory in Frankfurt.
Join us here, and you'll constantly be looking ahead. We'll look to you to capitalise on new technological trends that can reshape our business and deliver value for our clients, whilst still meeting the demands of customers, regulators and the markets.

Position Overview

RCA (Regulatory, Compliance, AFC)Production team within Deutsche Bank is responsible for providing technical application support for applications across several lines of business utilizing a follow the sun support model. The Compliance line of business currently has a portfolio of 23 applications.

  • Provide hands on technical support and post-mortem root cause analysis using ITIL standards of Incident Management, Service Request fulfillment, Change Management, Knowledge Management, and Problem Management.
  • Build up technical subject matter expertise on the applications being supported including business flows, application architecture, and hardware configuration. Maintain documentation, knowledge articles, and runbooks.
  • Conduct real time monitoring to ensure application SLAs are achieved and maximum application availability (up time) using an array of monitoring tools.
  • Assist in the process to approve application code releases as well as tasks assigned to support to perform. Keep key stakeholders informed using communication templates.
  • Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third party systems / data providers & vendors.

Approach support with a proactive attitude, desire to seek root cause, in-depth analysis, and strive to reduce inefficiencies and manual efforts.Experience Required:
  • Experience providing hands on IT support or development and interacting with application end users.
  • Preferred: Experience in an investment bank, financial institution or large corporation using enterprise hardware and software.
  • Bachelor Degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience/diploma/certification).
  • Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and with executive levels, and good analytical and problem solving skills.
  • Working understanding of ITIL / best practices for supporting a production environment
  • Preferred: ITIL v3 foundation certification or higher.
  • Ability to work across countries, regions, and time zones with a broad range of cultures and technical capability.
  • Oracle query creation, execution, and efficient usage of SQL Developer or similar (i.e. Toad)
  • Control-M enterprise scheduling or equivalent scheduling tool for batch runs.
  • Red Hat Linux – searching logs, process commands, start/stop processes, use of OS commands to aid in tasks needed to resolve or investigate issues. Shell scripting knowledge is must.
  • Understanding of Java (J2SE), J2EE technology is a plus.
  • Knowledge of Actimize, Mantas, and case management software is good to have.
  • Usage of the ITRS Geneos monitoring tool. Ability to create alerting is a plus.
  • Working knowledge of Big Data – Hadoop/Secure Data Lake is a plus.
  • Prior experience in automation projects is great to have.

Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

Deutsche Bank does not accept unsolicited curriculum vitae from third party vendors.