Process Re-engineering Analyst at all levels Process Re-engineering Analyst at all levels …

Commonwealth Bank of Australia
in Sydney, New South Wales, Australia
Permanent, Full time
Last application, 02 Dec 20
Competitive
Commonwealth Bank of Australia
in Sydney, New South Wales, Australia
Permanent, Full time
Last application, 02 Dec 20
Competitive
Process Re-engineering Analyst at all levels
  • Re-engineer processes to deliver a world-class experience for our customers and operations
  • Opportunity to work across different levels and business units of CommBank
  • Remote working opportunity offered-open to working from any CBA hub in Australia

We are looking to connect with experienced candidates in the market who are interested in working with us whether it is for now or in the future.
So if you would like to be ahead of the rest, let's start the conversation now - apply today to join our talent community of Process Re-engineering professionals.

About the Role
Enterprise Services (ES) is responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. Within ES, the Group Operations business drives the functions and transactions that fulfil customer requests, product applications, and in-life requirements.

See yourself in our team
The Re-engineering and Capability Team contribute to strategic projects for Group Operations, with the objective of transforming processes to deliver a world-class experience for our customers and operations colleagues.

Do work that matters:
  • Enable Group Operations businesses to identify and prioritise opportunities to increase capacity, decrease risks, eliminate errors & rework, and improve end-to-end customer and colleague experience.
  • Rigorously challenge process, people, and technology designs to ensure we deliver a high level of customer service with effective risk management and compliance.
  • Complete all activities (process understanding, data analysis, workshop facilitation, stakeholder management) required to execute initiatives across a multi-team value chain - using Lean Six Sigma, Agile, or other relevant framework.

What skills you will possess:

  • Have a demonstrated track record of successfully discovering and delivering process re-engineering initiatives in various operational environments.
  • Consulting and facilitation skills to articulate complex concepts to gain endorsement of proposed solutions
  • Advanced problem solving and quantitative analysis, including operations performance metrics and project cost/benefit measures
  • Ideally be LSS Green / Black Belt with very strong MSOffice skillet
  • Experience applying design thinking techniques to improve customer experience
  • Demonstrated ability to understand, document, and analyse a process


What's in it for you?
  • Flexible working programs
  • An inclusive team culture that promotes collaboration and innovation
  • Group health fund and award-winning super fund
  • Amazing development and career progression program


Your Development and Career Progression:
At CommBank, we are committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a values driven organisation, we nurture and support our people through focusing on skill and talent development, collaboration, flexibility and internal promotion.

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

Advertising End Date: 14/12/2020
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