Instructional Designer

  • Competitive
  • Sydney, New South Wales, Australia
  • Permanent, Full time
  • EY Australia
  • 23 Apr 19

Instructional Designer

Job title: Instructional Designer
Rank: Supervising Associate or Assistant Director (depending on level of experience)
Location: EY is looking for 3 Instructional Designers for Asia-Pacific. Candidates can be located anywhere within Asia-Pacific (Australia, Greater China, ASEAN, Korea).

Job Summary:

This position is responsible for the design of individual learning items and blended learning programs. The senior instructional designer will be aligned primarily to a particular portfolio, however this position can work flexibly across all portfolios. The senior instructional designer will work to agreed design quality standards and processes, using approved templates and tools and will oversee the work of other designers and learning professionals to support the continuous improvement of design and development efficiency and quality. In addition, the senior instructional designer will develop and maintain strong relationships with content owners, SMRs, business partners, project managers, developers, deployment teams and vendors.
Purpose of the Job:

  • Follow EY's evidence-based learning design processes to define and design individual learning items and programs on time, to budget and quality standards
  • Conduct skill needs and task analyses
  • Plan and document learning solutions and gain approvals from design leaders, business partners and content owners; identify existing materials that can be curated and integrated into the learning journey
  • Write performance objectives that meet EY quality standards
  • Write design specifications using standard templates to ensure alignment of objectives with assessments, practice, presentation, overviews, integration and motivation elements; write specifications for configuring effective collaborative learning instances
  • Conduct quality assurance checks with SMRs, technical reviewers, CPE approvers and deployment teams; utilize their feedback to revise design documents
  • Write innovative eLearning pages and storyboards, audio/video scripts, facilitator and participant guides, job aids and other materials; test prototype products with sample audiences
  • Write engaging instructional materials including assessments and quizzes, practice exercises with appropriate feedback, simulations, demonstrations, case studies, worked examples, procedural steps, descriptions of concepts/processes/principles, opportunities for reflection and self-explanation, and overviews
  • Conduct design quality reviews on new and existing learning solutions using the EY Design Quality Checklist
  • Ensure quality of learning content and proofread learning materials to ensure consistency (e.g. ensuring references between leader guides and participant materials match, checking formatting, confirming timings in leader guides etc.)
  • Draft deployment plans and consult with regional deployment teams to revise the learning design as necessary
  • Collaborate closely with developers to ensure finished materials are authored as specified
  • Draft train-the-trainer materials
  • Assist in pilots and make appropriate revisions to learning materials based on pilot results
  • Share instructional design best practices with other members of the design team in the spirit of continuous improvement

Supervision Responsibilities:
  • Oversee and collaborate with Instructional Designers to ensure that design and development processes are executed effectively
  • Coach and develop the skills of internal instructional designers
  • Act independently to complete all aspects of design activities
  • Review the work of internal or external developers to ensure adherence to the design and to EY design standards
  • Where applicable, coach instructional designers of third party providers to follow the EY design process; promote use of EY design standards, templates, and tools
  • Independently maintain and use (when appropriate) an internal network of contacts in other EY practices/departments that will enable personal effectiveness in the position

Knowledge and Skills Requirements:
  • Strong knowledge of learning science and evidence-based design standards and practices to ensure that EY's learning content is of the highest quality and has the desired business impact
  • Strong interpersonal skills
  • Excellent written and verbal English skills; fluency in another language is preferred, not required
  • Ability to write effective instructional text, facilitator materials, audio and video scripts and other design documents
  • Strong collaboration skills enabling the designer to work effectively with content owners, SMRs, deployment teams, business partners, CPE approvers and other members of the learning and talent teams to ensure that clients' needs and expectations are met
  • Experience with learning management systems (SAP SuccessFactors preferred), course authoring programs (Articulate Storyline preferred) and virtual classroom software (WebEx preferred)
  • Ability to use learning technology and tools, desktop applications and relevant knowledge tools

Other Requirements:
  • Due to global nature of the role; travel and willingness to work alternative hours will be required

Job Requirements:

  • Bachelor's degree in education, psychology or related field is preferred, not required
  • Higher professional or masters qualification in a related discipline is preferred, not required

  • For Supervising Associate : Minimum two years of experience in designing courses and other learning items, preferably at a global level
  • For Assistant Director : Minimum five years of experience in designing courses and other learning items, preferably at a global level
  • Demonstrable experience in designing effective elearning experiences, facilitator and participant guides (for the physical and virtual classroom), online and classroom simulations, video and audio media
  • Demonstrable experience designing elearning that is accessible to people with disabilities
  • Experience with web-based applications and one or more learning management systems is desired
  • Proficiency with Microsoft Office tools
  • Demonstrable experience building and maintaining strong relationships with business customers/clients
  • Demonstrable experience managing change initiatives in global, matrix organizations (such as EY)
  • Demonstrable experience working in fast-paced, stressful environments to deliver required results
  • Demonstrable experience using Articulate Storyline or similar course authoring programs is highly desired but not required
  • Demonstrable experience designing learning for mobile delivery is preferred but not required

Certification Requirements:
  • Professional qualification in instructional design or related discipline is preferred, not required
  • Active membership in related professional bodies or industry groups is preferred, not required

Who we are

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service while allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.