IT Support Engineer I, OpsTechIT IT Support Engineer I, OpsTechIT …

Amazon
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
Competitive
Amazon
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
Competitive
IT Support Engineer I, OpsTechIT
DESCRIPTION
The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines.

The IT Support Engineer position is the first level of support for the operations of the Fulfillment Center and becomes the voice and face of the IT department to our customers. Our team approaches work as seeing no job as too small and no challenge as too big! They will be supporting centers across this network with daily projects and activities as directed.

Please note all site's operate on a 24/7 operation therefore you must be flexible to work across day and night shifts. This role will be based out of Moorebank.

Responsibilities include allocation and maintenance of IT equipment throughout the Fulfillment Center, managing multiple customer requests simultaneously. This includes troubleshooting of all IT related equipment such as PCs, wireless handheld devices, thin clients, printers and other end user devices. IT Support Engineers have the ability to move up 50lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation.
IT Support Technicians are also responsible for the RMA and repair process for all devices under warranty. IT Support Engineers are also expected to participate in learning new technologies and career development opportunities as presented in an effort to progress to higher level positions within the IT network.

BASIC QUALIFICATIONS
High School diploma or equivalent.
Expertise in one or more specialized areas of IT such as Microsoft Administration, Linux Administration, or Cisco IOS (CLI) Advanced Troubleshooting skills in a multi-user high pressure environment.
Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.
Experience with Data Cabling / Computer Facilities maintenance.
Proven skills in PC repair, troubleshooting, deployment, and liquidation.
Excellent written and verbal communication skills(in person and via phone/radio) with peers, management, contractors and vendors.
Ability to stand/walk for 10-12 hours per day
Willingness to work flexible shifts and scheduling including nights, weekends, and holidays.
Authorization to work in the Australia without sponsorship.

PREFERRED QUALIFICATIONS
Bachelor's degree in Computer science or IT related field.
Microsoft MCSE, MCITP Systems Administrator (Active Directory).
Cisco CCNA certification.
Advanced Linux systems administration skills.
Strong troubleshooting skills of very complex systems.
Ability to explain complex IT concepts in simple terms.
Ability to manage high priority projects.
Proven ability to work successfully with limited supervision.
Ability to travel up to 25%.

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