• Competitive
  • Sydney, New South Wales, Australia
  • Temporary, Part time
  • Kelly Executive
  • 2019-04-23

IT Help Desk Officer

IT Help Desk Officer

3 Month Contract

Government Based Client

Based in Sydney CBD

Kelly Services is seeking to engage with an experienced ICT Help Desk Officer for one of our government based clients in the Sydney CBD. The successful candidate will be engaged for an initial 3 months and will be tasked to receive and manage customer enquiries, provide information and support to users and act as a first level point to resolve reported JUST Connect and videoconferencing issues.

Key Responsibilities:
  • Provide first level customer service support and timely information to solve non-complex enquiries and problems.
  • Undertake general administrative tasks to minimise system down-time and loss of productivity.
  • Seek guidance from the supervisor and Services Support Advisor/s to resolve enquiries and determine when it is appropriate to refer more complex issues for resolution.
  • Maintain accurate service support data and summary reports, to assist and identify potential and ongoing issues and deliver informed solutions.
  • Service Support team to deliver a timely and quality service

Criteria for Selection:
  • Experience with JUST Connect and Videoconferencing is highly regarded.
  • Demonstrated computer literacy not limited to Windows OS, Microsoft Office, Citrix, Active Directory Apple OS and Microsoft Exchange
  • Excellent time management skills to achieve proficiency and effectiveness in managing conflicting priorities and meeting deadlines.
  • Relevant experience in a similar role or a role requiring a similar skill set.
  • Excellent communication skills - verbal and written.

If you are interested in the role and fit the above criteria apply via the job board, alternatively you can send over your resume to Jeremy_Olaivar@kellyservices.com.au