IMS-Client Service Mgr,Senior Associate

IMS-Client Service Mgr,Senior Associate
Job Description The Characteristics of this role are:
  • Provide a high standard of client servicing / support to our clients
  • Effectively communicate with clients custodians managers and peers within State Street.
  • Demonstrate the ability to analyze a problem obtain and evaluate information and reach sound conclusions
  • Be a key contact for the client in escalations and complex market questions
  • Be a strong team player and demonstrate dedication to group and company goals
  • Demonstrate professional maturity and effective time management
  • Embrace State Street's "corporate values" and support a work environment reflective of those values Prime Functions:
  • Establish strong working relationships with the client and the internal operations teams providing services for local clients
  • Ensure all client inquiries are logged and resolved in a timely and satisfactory manner
  • Ensure all daily and monthly services are delivered in accordance with relevant client SLA's.
  • Provide Fund Accounting Oversight for daily pricing processes.
  • Assist with producing monthly MIS/KPI reporting across all clients
  • Participate in regular client service reviews
  • Project initiatives - involvement with regards to future automation within the department as a whole with a direct objective of increased efficiency accuracy and productivity.
  • Contribute to team initiatives around audit and risk management
  • Track daily activities and generate reporting for management review.
  • Assist Operations Team Leader with complex client relationships/requests.
  • Cross training across all Client Service functions in the team. The Candidate:

    The ideal candidate will have the following attributes:
  • Experience in working with middle office, fund accounting and/or custodian environment either in client service or operations roles
  • Must be organized and able to multi-task and work to tight deadlines showing a demonstrated ability to handle multiple activities and prioritize work effectively.
  • Must demonstrate highly professional behavior when dealing with all key stakeholders
  • Must demonstrate an understanding of the risks involved in the processes and reflect this in their approach to work prioritization
  • Must be flexible often dealing with ad-hoc queries from clients.
  • Must be pro-active and a problem solver
  • Must be responsible and take ownership of all allocated tasks
  • A team player
  • Willingness to learn Qualifications & Experience :
  • Proven track record in a client service environment and/or operations based experience with some client contact with a minimum 2 years' experience.
  • Solid understanding of the Investment Management industry and associated processes related to settlement, corporate actions, security valuations etc.
  • Finance or Accounting degree would be an advantage
  • Proven ability to communicate in a clear concise and professional manner
  • Strong time management skills with the ability to prioritize under pressure