• Competitive
  • Sydney, New South Wales, Australia
  • Permanent, Full time
  • Citi Australia
  • 24 Sep 17

Head of Decision Management

Head of Decision Management

  • Primary Location: Australia,New South Wales,Sydney
  • Education: Bachelor's Degree
  • Job Function: Decision Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17028653


We've built a world famous, trusted brand over 200 years of continuously evolving financial services. And today, our influence continues to grow: with financial operations in 160 countries and 100 currencies. We have 200 million different clients, including some of the biggest names in the industries, sectors, businesses and governments that we serve every day. It all adds up to an exciting place to be for talented, ambitious people who want to build a truly remarkable career.

The Head of Decision Management is a strategic role to partner with the business teams across Citi's Consumer Bank to formulate, drive and embed analytical based solutions and manage and deliver key initiatives including marketing and customer service campaigns. The Decision Management head will be forward compatible to drive Big data initiatives and analytical solutions working closely with Digital and leveraging data based insights to enhance customer experience.

The current role also involves oversight responsibilities on managing offshore teams that support Australia Decision Management functions.

This role also carries Consumer data governance responsibilities to manage the data governance council, tracking data accuracy for all critical data elements for regulatory reporting and business critical decisions.

Australia business model includes Partnership portfolios. All the key functions described above are to be inclusive of partnership needs and able to meet specific partnership requirements.

  • To support the business growth, customer experience, operational efficiencies and PnL optimization initiatives across Cards, Loans and Retail and Wealth Management functions across Citi Consumer bank. Providing independent perspective using analytical and data insights for developing strategic and tactical solutions.
  • Leverage Citi internal and relevant external data to provide proactive analytical solutions to improve financials and customer experience
  • Manage critical data assets that support analytical models, campaign management and MIS. The team will also manage entitlement access for the consumer bank and extended offshore teams.
  • Work with business teams to address key marketing initiatives by designing, developing and delivering campaigns and customer communications with very high standards of accuracy and comply with control requirements.

  • Sponsor analytical model development and improve data infrastructure to be forward compatible with new age technical approaches and system infrastructure requirements.
  • Manage, motivate and develop high potential performing Decision Management team on strong technical, stakeholder management and data skills.
  • In addition, Decision Management head will also cover the Consumer Data Governance Officer (DGO) requirements. In that capacity, DGO manage the data governance council as per established charter, share data specific aspects with council members, define and agree on critical data elements for data monitoring and remediation. DGO will also address the audit requirements specific to data governance aspects.
  • Deploy automated campaign management framework to improve customer experience and offer take upproviding timely, dynamic and trigger based targeted offers on the best customer preferred channels



Successful applicants will have the following:
  • A passion for data management and analytical solutions development to meet business requirements
  • Minimum 15+ years' experience in Banking/Finance sector
  • Excellent team management and stakeholder management skills
  • Results driven focus
  • Strong financial and statistical modelling skills
  • Strong customer centric approach
  • Strong attention to detail, ensure high degree of accuracy and efficiency
  • Demonstrate ability to manage multiple senior stakeholder requirements
  • Exposure to Agile approaches, Project management techniques
  • Strong quantitative background and experience on programming & business roles.
  • Excellent communication and presentation skills
  • Ability to work under pressure
When you work at Citi, you'll be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and leverage the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi continues to be an Employer of Choice for Women and supports a flexible work environment.
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