Global Markets Technology - FX Service Management Specialist - Assistant Vice President

  • Competitive
  • Sydney, New South Wales, Australia
  • Permanent, Full time
  • Deutsche Bank APAC
  • 23 Apr 19

Global Markets Technology - FX Service Management Specialist - Assistant Vice President


Our technology teams are responsible for the bank's entire information technology infrastructure. They develop and maintain the software required to support the bank's business. The teams work closely with the businesses and other infrastructure units to modernise the bank's IT systems to reduce complexity, risk and enable business growth.

With award-winning mobile banking apps and trading systems, our technology helps Deutsche Bank deliver high-quality products to clients. We make sure that the phones and computers work and that emails are delivered – but we also develop solutions that help our people share their knowledge, expertise and passion for our business.

Deutsche Bank sees itself as a technology-driven company that can gain market share with new, cutting-edge ideas. The ambition is to be a leader in the area of digitalisation.
We are making investments into digital technology across all businesses to enhance the client experience, harness the power of data, and strengthen efficiency and controls by increasing automation. We are also collaborating with external partners such as start-ups, FinTechs, and technology specialists worldwide to discover and implement innovative solutions for our clients.

Deutsche Bank has become one of the first financial institutions to establish a professional research and development department, including capabilities such as four innovation labs and the digital factory in Frankfurt.
Join us here, and you'll constantly be looking ahead. We'll look to you to capitalise on new technological trends that can reshape our business and deliver value for our clients, whilst still meeting the demands of customers, regulators and the markets.

Position Overview

Act as production management professional in the Global Foreign Exchange IT front office production service team, providing first and second level support to the Trading, Sales and business community for the suite of applications and their associated components.

Serve as single point of contact to the business, acting as the prime liaison for the application suite into the incident, problem, change, release, capacity, and continuity functions within production services, as well as interface into the associated development community.

The role also includes but is not limited to:

• The providing of technical advice around the applications

• Ensuring that all issues are recorded and tracked in accordance to policy

• The reviewing and ownership of all outstanding issues

• Management and communication of major production incidents

• Oversight into the release of change into the production environment

• Active participation in regular capacity and continuity reviews

• User queries and Training

• Liaising with development teams on new application handover and 3rd line escalation of issues

• Application roll outs activities (may include some weekend activities)

Business Skills

  • One year or more working in Financial Industry environment
  • Experience of at least 1-2 years or more supporting front office trading applications
  • Good understanding of high-frequency Trading and co-lo environments
  • Basic understanding of networking
  • Good understanding of FX/Money Market products and business flows
  • Ability to conduct Level 1,2 diagnostics analysis and trouble shooting
  • Confidence in the knowledge that they have and ability to communicate
  • Must be able to work in shifts rotation - Monday 4am trading starts, the team as a whole provide support coverage from 7.30am to 6.30pm.

Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

Deutsche Bank does not accept unsolicited curriculum vitae from third party vendors.