Facilities Operation Manager - ANZ Facilities Operation Manager - ANZ …

Cognizant
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
Competitive
Cognizant
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
Competitive
Facilities Operation Manager - ANZ
MAJOR RESPONSIBILITIES
Operations
  • Develop and implement procedures, performance measures & reporting
  • Manage a program of inspections for Cognizant properties to ensure correct & efficient operations
  • Manage annual maintenance planner with appropriate supporting documentation for auditing purposes
  • Ensure adequate supplies and services for effective operations of Cognizant and its business activities
  • Manage Cognizant's relationship with Base Building
People Management
  • Manage creation and implementation of procedures and train staff
  • Ensure creation of an environment that supports teamwork, co-operation and performance excellence within the team
  • Audit ways of working to create more efficient and streamlined processes
  • Proactively engage stakeholders to ensure that Facilities meet business needs
  • Consult with business units to understand needs and meet or exceed expectations by providing excellent levels of customer service
  • Build and develop effective stakeholder relationships across multiple levels within the organisation
  • Create a positive environment where things do get done; providing flexibility and understanding how to say no while still providing quality services
  • Proactively understand the customers/ employees needs and act on them before being requested
  • Ensure excellent performance from staff (and/or outsourced vendor) e.g. morale, trust and work ethic
Helpdesk
  • Manage Helpdesk requests (which will be the focal point for day-to-day operational activities)
  • Log and monitor all service requests ensuring that each request is routed to the correct team member/vendor who is responsible for performing the request
  • Track each request to ensure it is closed correctly and in accordance with the required timescales
Risk
  • Ensure compliance with local and government regulations & legislation
  • Assist with risk management programs including audits and ensuring recommendations are implemented and maintained
  • Adhere to escalation and incident reporting procedures
Procurement
  • Understand the vendor procurement processes and comply with Cognizant's procurement processes
  • Ensure vendors are managed, delivering services on time and within budget
Contracts Management
  • Management of all service contracts
  • Ensure planned and reactive works are completed and verified
  • Effectively manage contracts, including insurances, SWMS, induction records etc
  • Periodic meetings with vendors as appropriate
Finance Management
  • Ensure financial processes are followed at all times
  • Ensure the site/s financial operations are meeting or exceeding targets and within budget
  • Assist with the preparation of plans, budgets and reports
Health & Safety Management
  • Ensure the provision of a safe working environment
  • Ensure compliance with statutory regulations on fire, health and safety standards

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