Enrolments Officer - Customer Service Enrolments Officer - Customer Service …

Hays Accountancy & Finance
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
Competitive
Hays Accountancy & Finance
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
Competitive
Hays Accountancy & Finance
See job description for details
$65-68,000 + super, perm role based in Eastern suburbs, 2 days work from home, start asap!
Your new company
Leading Australian organisation with early education centres all across the country. Helping families shape a brighter future for their children by providing high-quality curriculum, exciting environments and caring for wellbeing and nutrition.

Your new role
As the first point of contact for all customers/families, you will work in the contact centre to handle all enquiries, book tours and follow up with families to drive enrolments.
  • Handle all inbound calls and email enquiries
  • Conduct outbound campaigns to convert tours to enrolments
  • Send out enrolment packs to new parents
  • Ensure all documentation is collected prior to commencement date
  • Develop and foster strong relationships with all families and will all colleagues
  • To meet enrolment targets and customer service KPI's
What you'll need to succeed
  • Ability to commit to a full time and permanent role
  • Strong experience in Customer Service or Sales - Customer experience focus
  • Previous experience in a contact centre role
  • Confident in working to KPI's and targets
  • Driven to succeed and to help the customer
  • Ability to work productively and autonomously in a busy environment
  • Experience in using a CRM platform
What you'll get in return
Join a national leading organisation at a period of growth in a permanent and full time role Monday to Friday, commencing asap!
The salary will be between $65,000-68,000 + super, with full training provided. You will work in a rewarding industry and support families across Australia.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2505495
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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