Document Specialist Workflow Lead - Melbourne or Sydney

  • Competitive
  • Sydney, New South Wales, Australia
  • Permanent, Full time
  • EY Australia
  • 19 Apr 19

Document Specialist Workflow Lead - Melbourne or Sydney

  • Be part of a high-performing, supportive culture
  • Join an award-winning organisation recognised for its D&I initiatives
  • Work with different teams on projects in varying locations
About EY

Shape the World

The opportunity

We are looking for a document specialist who has proven experience in workflow coordination. The Service Delivery Lead is a document specialist who will perform a dual role undertaking formatting and branding of document requests while being responsible for workflow coordination, stakeholder management and supporting the manager in the effective day to day operations of the team.

This role sits within our Centre of Document Excellence (CoDE) team which is a shared services environment. The CoDE team receives requests from across the business via a shared mailbox and are responsible for prioritising these requests and delivering exceptional service to internal stakeholders. Whilst this is a fast paced and high-volume environment, where the ability to multi task is key to success, you will be joining a supportive and high performing team which is highly valued across EY.

Your key responsibilities
  • Primary workflow coordinator assessing work request requirements, negotiating deadlines, ensuring effective workflow management and being an advocate of team processes
  • Lead workflow contact coordinating queue managers
  • Effectively managing and processing the editing, formatting and completion of documents requested by EY clients
  • Acting in an advisory capacity to the business/EY clients on specialist document services
  • Facilitating technical guidance, training and technical development regarding document services
  • Supporting team leader in resolving customer queries/complaints
  • Supporting team leader with maintenance of team reference materials, template updates and process improvements
Skills and attributes for success
  • Minimum 3-5 years of relevant experience within a professional services firm environment
  • Advanced skills/knowledge of Microsoft Office
  • Demonstrates strong knowledge of styles, master pages, templates, toolbars, line spacing and organisation-standard formatting
  • Proven experience in negotiating timeframes for completion of work requests
  • Strong customer service, communication, interpersonal and teamwork skills
  • Demonstrated ability to build working relationships with key stakeholders
  • Demonstrated ability to coach, train and develop others
  • Exceptional attention to detail
  • Proficient in applying existing standards to new documents
  • Ability to identify, resolve and overcome obstacles/problems, applying problem solving techniques
Ideally, you'll also
  • Possess Audio typing skills
  • Have knowledge of Acrobat Professional
  • Demonstrate a quality driven approach, consistently aiming for high standards
  • Show Initiative and willingness to learn
  • Maintain strict discretion and confidentiality
  • Establish the ability to work in a virtual team environment displaying strong interpersonal skills
  • Demonstrate EY's core values - integrity, respect and teaming; building relationships based on doing the right thing; energy, enthusiasm and the courage to lead

Who are Core Business Services?

The EY Core Business Services (CBS) team help support the business enablement functions that help keep EY running and maintain its success! As a CBS professional you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional client services, win in the marketplace and support EY's growth and profitability.

Areas within CBS include the General Counsel's Office, Finance, IT, Talent, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management. Join us and be a valued and important member of the team!

What working at EY offers

Our Total Rewards package includes:
  • formal or informal flexible working options e.g. remote working, flexible start and finish times
  • career and learning development e.g. EY badges , career mentoring
  • an extensive range of wellbeing and benefit offerings e.g. Salary packaging, parental leave and support, health checks
Who we are

EY is an inclusive and equal opportunity employer offering a vast range of internal networks including Ability EY, our disability network, Unity, our LGBTI network and our Aboriginal and Torres Strait Islander network enabling us all to embrace and value the diverse society we live within. If you have any support or access requirements, we encourage you to advise us at the time of application via contactrecruitment@au.ey.com or +61 1800 017 666.

Join us in building a better working world. Apply now!

The preferred applicant will be subject to employment screening by EY or by their external third party provider.

© 2019 Ernst & Young Australia. All Rights Reserved. Liability limited by a scheme approved under Professional Standards Legislation.