Delivery Director Delivery Director …

Cognizant
in Sydney, New South Wales, Australia
Permanent, Full time
Last application, 15 Jun 21
Competitive
Cognizant
in Sydney, New South Wales, Australia
Permanent, Full time
Last application, 15 Jun 21
Competitive
Delivery Director
OUR APAC STORY
In Asia Pacific (APAC), Cognizant has strong presence in key growth markets like Australia, Singapore, India, Japan, China, Hong Kong, UAE, Saudi Arabia, etc. It has grown rapidly in these regions and is now poised for exponential growth. We are now seeking leaders with a trail blazing track record of growth to fuel this growth story. Your passion, integrity and experience are integral to Cognizant's success. We take pride in our partnership with our clients, so your ability to add value and provide exceptional service to our clients are fundamental to your success. In return, you will be empowered with opportunities and support to develop your career and collaborate with people focused on innovation and ideas.
Cognizant is fully committed to being an inclusive workplace across Asia Pacific. In 2020, Cognizant has been ranked #19 on Forbes List as one of the "World's Best Employers". We have also been recognized as "Top Employer of Choice for 2021" across 17 countries worldwide. We are committed to growth and adding value to everyone's life. Come and be part of a dynamic Leadership team and be a Game changer!
THE OPPORTUNITY
In this dynamic role, you will manage and be accountable for the highest standard of engagement across multiple projects on the account. You will manage the engagement from client location and serve as main point for all engagement related matters. In this role, you orchestrates delivery for the account and act as a single point of contact for delivery discussions. Works "2 in a box" with CP (Client Partner) to support client relationships (especially escalations and SLAs)
DELIVERY EXCELLENCE
  • Decide on 'Cost of Delivery' for clients, establishes budgets, success metrics and transformation roadmaps, engages client stakeholders for delivery reviews/issues
  • Co-own, along with CPs: reporting requirements related to projects, margin maintenance, revenue growth, NPS score, designing Profitability Enhancement Program and tracking, claiming change requests
  • As the Delivery Leader, you hold veto rights to escalate: Technical solution, Service line leads participation in Solutioning process, effort estimation and staffing, negotiation and finalization of contractual terms related to delivery, approval/rejection of SOs that impact margin, practice cost split of delivery targets within accounts, pyramid targets to accounts, Sub-contractor numbers (along with practice COO) vs. targets
CLIENT CONNECT
  • Initiate regular connect with client VP, CIO and/or CTO to ensure engagement objectives are in continuous alignment with the evolving business direction
  • Assist the Client Service Executive and/or the Client Partner to identifying and capture new organic/adjacent opportunities within the account
  • Be aware of how strategies and tactics work in the client's business environment, with knowledge of Cognizant's competitors
TRANSFORMATION & INNOVATION
  • Prepare an innovation roadmap jointly with the Client Partner and the client
  • Drive innovation initiatives, leveraging the wider Cognizant network, including hackathons, design thinking workshops, and prototyping.
  • Define business case and set up transformation & innovation projects
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