• Competitive
  • Sydney, New South Wales, Australia
  • Permanent, Full time
  • Citi Australia
  • 15 Dec 17

Debt Recovery Officer

Debt Recovery Officer

  • Primary Location: Australia,New South Wales,Sydney
  • Education: High School Diploma/GED
  • Job Function: Operations Credit Ops
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17074536


Citi is more than a global financial services company. It's an engine for progress. Join us, and you'll have the chance to get involved in progress in all its shapes and forms, right across the world. From the micro to the macro, from Australia to Zambia, the work we do has real positive impact. Wherever you are and whatever you do, progress starts here.
We've built a world famous, trusted brand over 200 years of continuously evolving financial services. And today, our influence continues to grow: with financial operations in 160 countries and 100 currencies. We have 200 million different clients, including some of the biggest names in the industries, sectors, businesses and governments that we serve every day. It all adds up to an exciting place to be for talented, ambitious people who want to build a truly remarkable career.
Our Credit Operations team which is based at Rhodes is currently looking for an experienced Recovery Officer to join the team.
By using your strong relationship building skills, as well as your effective communication skills, you will be responsible for providing the best solutions to customers with overdue accounts, by way of understanding their individual circumstance and needs.
Key accountabilities include:
  • Conducting outbound and taking inbound collection calls
  • Successfully identify customers experiencing financial hardship
  • Conduct investigations and skip tracing to locate customers
  • Take end to end accountability for the portfolio assigned
  • Achieve and exceed individual and team targets
  • Understand and comply with all regulatory requirements and quality standards
  • Attention to detail and integrity
  • Maintaining policy standards for account actioning, productivity and quality levels
  • Maximize recoveries and minimize the associated expense
  • Negotiate recovery of the debt and determine action within delegated limits
  • Develop and maintain strong service relationships with both our internal and external customers
  • Identify and report anomalies to management
  • Key skills and experiences required:
  • Excellent communication and negotiation skills - superior  phone manner and interpersonal skills
  • Be an active participant in a team based environment
  • Previous experience in a high volume and professional collections environments
  • Passionate about own success - KPI driven and goal orientated
  • Highly motivated and willingness to learn
  • Ability to build strong relationships/ rapport, adapt to changing needs and priorities, and determine appropriate collection steps in order to gain a 'win/win' solution for both the bank and the customer
  • Knowledge of regulatory requirements and legislation
  • Ability to take on constructive feedback and demonstrate self-improvement


  • Tertiary qualification in related field is preferred however not essential
When you work at Citi, you'll be working for an organization that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and leverage the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi continues to be an Employer of Choice for Women and supports a flexible work environment.
Personal information (as defined in the Privacy Act 1988) will be handled in accordance with our Privacy Policy. Please see www.citi.com.au/privacy