Customer Service & Member Services (Superannuation) Customer Service & Member Services  …

Hays Accountancy & Finance
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
Hays Accountancy & Finance
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
Hays Accountancy & Finance
See job description for details
Take your customer service experience & join an award-winning super fund who are committed to members & staff! Your new company
This is an award-winning industry super fund who are committed to their member and the development of their staff. A smaller fund, you will be part of a close-knit team that really value and appreciate each staff members commitment and ideas. In this company you wont feel like just a small cog in a big wheel, you will feel part of a family that all share similar values that can be seen in the way they provide service to their members.

Your new role
The purpose of your role will be to support the Team Manager in providing a quality service to the membership of the super fund, through efficient and accurate answering of inbound telephone calls and written communication. Some key responsibilities will be:
  • Providing top-tier customer service to clients, by going above and beyond to enhance the customer experience
  • Identifying and trouble-shooting issues for clients and resolving issues over the phone and email
  • Provide technical advice regarding superannuation and on occasions general advice if accredited to do so
What you'll need to succeed
  • Superannuation experience is highly desirable
  • Experience in a phone-based customer service role, ideally within superannuation, banking or finance
  • RG146 is not necessary for this role but is advantageous
  • Demonstrated experience going above and beyond for clients in a phone based role
  • Passion for the company ethics and genuine interest in building and developing a career in the fund
What you'll get in return
  • Perm full time role based in the western suburbs with flexible working options
  • $65k + super
  • Interview and start immediately
  • Fantastic office culture - inclusive, diverse and ethically driven work-place practices
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to

LHS 297508 #2565510
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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