• Competitive
  • Sydney, New South Wales, Australia
  • Permanent, Full time
  • Citi Australia
  • 24 Apr 18

Customer Service Specialist (Rhodes)

Customer Service Specialist (Rhodes)

  • Primary Location: Australia,New South Wales,Sydney
  • Education: None
  • Job Function: Operations Customer Service
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18023543


Are you passionate about providing a remarkable level of service to customers and looking to accelerate your career within a global bank?  If so then read on as we are currently looking for exceptional customer service officers to join us at Citi.
Citi, the leading global financial services company, has approximately 200 million customer accounts and does business in more than 100 countries and jurisdictions. Globally, Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
The CitiPhone team based at Rhodes provides best in class customer care to all of Citi's customers. Leveraging on 300 call centre agents from Citi and partner call centers, CitiPhone ensures that customer service excellence is satisfied to every call into the call centre.
As a Customer Sales & Solutions Specialist, your role will be to make an outstanding impression on our customers by providing them with friendly, personal and efficient service. Solutions based selling and making our customers aware of the Citi products available is an integral part of the position and key to your success.
You will be provided with extensive initial training, as well as ongoing development to ensure you are providing the highest level of customer service to our customers.
This is an exciting opportunity for anyone looking to enter the Banking sector, and will provide you with the knowledge to begin your Financial Services career!
This role will work on a rotating roster to cover the call centre operating hours. Whilst the core hours of this role are 8.00am - 8.00pm Monday - Friday, you may be required to work afternoon/night and weekend shifts on a rotational roster.
The position will be based at Rhodes.
You will work with a high performing team of people who are fully engaged and passionate about servicing customer's needs.
Benefits include onsite gym and pool, generous staff home loan discounts, free income protection and life insurance plan, access to a discounts on banking products, and a range of consumer goods.
You will also be provided with ongoing support, and development opportunities in order to allow you to grow your career into other areas of the Bank.
The ideal candidate will have:
  • Previous experience working in a customer service environment, ideally call centre based, with a focus on sales and service. Experience within retail or hospitality is also highly regarded
  • A high degree of drive, motivation and enthusiasm to learn and be focused on providing a superior level of customer service to both internal and external clients
  • Demonstrated ability to work effectively in both a team and individual environments and the ability to work effectively when not supervised
  • A proven track record in sales and demonstrated past performance working towards KPI's including NPS and FCR would be highly regarded
  • The ability to work in a busy, commercial, competitive and target driven environment


  • Bachelor's degree in related field is preferred however not essential
When you work at Citi, you'll be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and leverage the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi continues to be an Employer of Choice for Women and supports a flexible work environment.
Personal information (as defined in the Privacy Act 1988) will be handled in accordance with our Privacy Policy. Please see www.citi.com.au/privacy
Sydney, New South Wales, Australia Sydney New South Wales AU