Customer Service (Collections) Customer Service (Collections) …

Hays Accountancy & Finance
in Sydney, New South Wales, Australia
Permanent, Full time
Last application, 21 Sep 21
Hays Accountancy & Finance
in Sydney, New South Wales, Australia
Permanent, Full time
Last application, 21 Sep 21
Hays Accountancy & Finance
See job description for details
INTERVIEW IMMEDIATELY! Big4Bank | Perm role in CBD or fully WFH | Mon-Fri hours | 9th Sept Start Date Your new company
Working for a Big4Bank who prides themselves on diversity and inclusion, you will be joining a supportive and progressive team who have the customer at the heart of everything they do. With the backing of a Big4 - you will have ample opportunity to learn and grow within the role and the wider bank, a fantastic opportunity for anyone looking to enhance their customer service or banking career.

Your new role
Your new role will see you working in a busy phone based environment helping customers through their collections and hardships. This role is perfect for those who want to help others achieve their goals and help them through difficult situations. Your empathetic nature will take you through these key responsibilities:
  • Build and establish relationships with customers with rapport and trust
  • Making and receiving high volume outbound/inbound call
  • Payment negotiation and processing
  • Investigative work and lead generation to locate and resolve
  • Problem solving and objection handling for account resolution
What you'll need to succeed
  • Ideally phone-based experience working within a contact centre or similar phone environment
  • Banking and finance is preferred but not necessary
  • Empathetic nature and a genuine passion for helping others
  • Ability to commit to a fulltime permanent role - so PR or Citizens only
  • Customer service, hospitality, tourism, retail, sales background or similar industries experience
What you'll get in return
  • Perm fulltime role based in the CBD but with full flexibility to WFH if you wish
  • Fantastic career progression with lots of avenues to build your career within banking and finance
  • Multiple roles with early September start date
  • Great salary package and added benefits
  • Opportunity to interview IMMEDIATELY!
What you need to do now
Submit your application using the Apply Now button. Within 24 hours of your application submission, you will receive an online form via SMS/Email which you should complete at your earliest convenience. Please note, this online form should take no longer than 5 minutes to complete and is required for your application to be considered.

LHS 297508 #2537180
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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