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Customer Collections Specialist

Hays Sydney, Australia
Posted 23 days ago Permanent Competitive

Customer Collections Specialist

Hays Sydney, Australia
See job description for details
Customer Collections Specialist | Company Car IncludedEarn $150K+ | Customer Collections Specialist | Company Car Included💰 Uncapped commission structure - high performers earning $150K+ 🚗 Fully expensed company car + autonomy to manage your own day 🎯 Perfect for sales-driven, target-focused individuals who want to maximise earnings
Your new companyJoin a growing and highly respected organisation within the financial services sector that is known for rewarding performance and delivering real results.With a strong focus on outcomes and a high-performing culture, this business offers ambitious individuals the opportunity to significantly increase their earnings through a lucrative commission structure, whilst being supported by an experienced and collaborative team.If you are competitive, resilient, and motivated by results and financial reward, this is a role where your effort directly impacts your earning potential.
Your new roleThis is a highly autonomous, performance-driven role where you will manage your own portfolio and work directly with customers to secure positive financial outcomes.You will engage customers face-to-face and over the phone, using your influencing and negotiation skills to agree on realistic, sustainable repayment solutions.
Key responsibilities include:
  • Meeting customers in person and driving outcomes through effective conversations
  • Negotiating tailored payment plans based on individual customer circumstances
  • Securing repayments and managing ongoing payment arrangements
  • Building rapport and influencing customers to achieve mutually beneficial outcomes
  • Managing your own pipeline and consistently working towards targets and KPIs
  • Monitoring payment plans and proactively following up to ensure commitments are met
  • Maintaining accurate records and adhering to compliance requirements
  • Managing your own diary, schedule, and travel
  • Travelling interstate (approximately one week every five weeks)
  • What you'll need to succeedThis role suits individuals who thrive in a target-driven environment and are motivated by performance and financial reward.
  • Strong communication and influencing skills
  • Confidence handling objections and challenging conversations
  • Proven experience working towards targets, KPIs, or commission structures
  • A resilient, driven, and competitive mindset
  • Experience in collections, sales, account management, or customer-facing roles highly regarded
  • Strong organisational skills and ability to work autonomously
  • Comfortable in a fast-paced, performance-led environment
  • Essential requirements:
  • Full Australian Driver's Licence
  • Australian Citizenship or Permanent Residency
  • Willingness to travel interstate (approximately one week per month, fully paid)
  • Ability to pass background checks
  • What you'll get in return
  • Base salary of $88,500 + Super
  • Uncapped commission structure (OTE $150K+)
  • Fully maintained + fully expensed company vehicle
  • Comprehensive training and ongoing support
  • Clear career progression opportunities
  • A high-performance culture that genuinely rewards results
  • Why apply?If you're motivated by outcomes, enjoy working autonomously, and want to be rewarded for your performance, this is an opportunity to step into a role where your earning potential is in your control.#3005696
    Job ID  3005696
    ABOUT COMPANY
    Sydney, Australia
    12100 Employees HR & Recruitment

    About us

    At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.

    Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.

    Looking for the right role for you? 

    At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.

    Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.

    Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.

    Take the next step at hays.com.au

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