Customer Care Associate (Hardship) Customer Care Associate (Hardship) …

Macquarie Group
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
Competitive
Macquarie Group
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
Competitive
Macquarie Group
Customer Care Associate (Hardship)
Utilise your people skills and problem-solving ability to deliver a high-quality customer experience to Macquarie's Leasing customers.

Working in a collaborative, team-based environment primarily on the phone, you will take ownership of customer enquiries end to end, reviewing and assessing hardship cases and creating tailored solutions for clients who are in financial difficulty.

With prior financial hardship, debt management, call centre or other customer service experience, you will have the ability to demonstrate compassion whilst maintaining a high level of professionalism. Leveraging your outstanding communication skills and logical approach, you will build rapport with clients and financial counsellors to make sound decisions that are in the best interest of all parties. Knowledge of regulatory obligations under the NCCP and the Code of Banking Practice will be highly useful but not a necessity, as training will be provided.

To start this exciting journey, apply now. For more information, please contact Aimee.Muschamp@macquarie.com

Banking and Financial Services comprises our retail banking and financial services businesses. The group operates predominantly in Australia and is organised into four business divisions: Personal Banking, Wealth Management, Business Banking and Macquarie Leasing. We provide personal banking, wealth management, business banking and vehicle and equipment leasing products and services to retail customers, advisers, brokers, dealer groups and businesses.

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility may be available.

Advertised: 25 Jun 2019 AUS Eastern Standard Time
Applications close:

Company Overview

The best investment you can make is in yourself.

Whether you’re looking to take on a new project; progress within your division; explore an opportunity in a different team; or relocate globallyat Macquarie, you can choose a career route that’s as unique as you are.

We’re a diversified financial group providing clients with asset management and finance, banking, advisory and risk and capital solutions across debt, equity and commodities.

To find out more about a career at Macquarie, visit www.macquarie.com/careers.

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