• Competitive
  • Sydney, New South Wales, Australia
  • Permanent, Full time
  • Citi Australia
  • 2018-10-17

Controls Manager Cards and Loans

Controls Manager Cards and Loans

  • Primary Location: Australia,New South Wales,Sydney
  • Education: Bachelor's Degree
  • Job Function: Compliance and Control
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18047947


Citi is more than a global financial services company. It is an engine for progress. Join us, and you will have the chance to get involved in progress in all its shapes and forms, right across the world. From the micro to the macro, from Australia to Zambia, the work we do has real positive impact. Wherever you are and whatever you do, progress starts here.

We have built a world famous, trusted brand over 200 years of continuously evolving financial services. Today, our influence continues to grow: with financial operations in 160 countries and 100 currencies. We have 200 million different clients, including some of the biggest names in the industries, sectors, businesses and governments that we serve every day. It all adds up to an exciting place to be for talented, ambitious people who want to build a truly remarkable career.

This first line operational risk role will be responsible for supporting the Consumer Business Operational Risk and Control (CBORC) team sitting within Cards and Loans Product to meet the Banks operational risk framework requirements and maintain a strong control focus. 

In this role you will work within the business to ensure controls are adequately designed, documented and monitored, as well as evaluating how well risks are being managed.

Key responsibilities:
  • Risk Identification, Analysis, and Management
  • Coordination of Process Reviews and 'Deep Dives'
  • Assist in Audits, Reviews and Regulatory Examination Management
  • Implementation of corrective action plans
  • Review and approve policy and procedure documents
  • Escalate incidents to senior management
  • Assist the business manage internal audits
  • Perform root cause analysis on issues and establish an effective feedback loop to management 
  • Influence Business Unit Managers to adopt control improvement recommendations
  • Ensure any potential concerns are addressed in a timely and effective manner
  • Validate corrective action plans have successfully mitigated risks raised


To be successful in this role you will:
  • Relevant undergraduate degree qualifications
  • Be highly motivated and results driven with the capacity to work in a fast paced environment and manage multiple priorities
  • Be highly adaptable to change and enjoy working in a challenging environment
  • Display strong understanding of operational risk, process and controls concepts, including risk identification, monitoring frameworks and methodologies 
  • Have sound risk reporting skills
  • Sound background in Consumer banking, preferably Cards
  • Have at least 5 years experience in a similar first line risk role, Compliance or audit
  • Ability to breakdown and communicate technical/complex concepts to a broader audience
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

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