- Sydney, New South Wales, Australia
- Permanent, Full time
- Macquarie Group
- 25 Mar 19
Client Liaison Specialist
Client Liaison SpecialistClient Liaison Specialist
The Client Liaison team based in Sydney manages External Dispute Resolution (EDR) complaints for products such as Home loans, Credit Cards, Wrap, Deposits and Business Banking. The Client Liaison team is part of the wider Client Care team that manages internal dispute resolution (IDR) complaints. In the Client Liaison role there is regular contact with clients and advisers, collaborating with internal stakeholders to ensure the highest standards are applied to assist in the overall satisfaction of advisers and clients. The role also requires a high standard of written and verbal communication with the EDR bodies.
As a member of the Client Liaison team you will be expected to become multi-skilled in working across all functions within the team. You will be required to meet Service Level Agreements, be able to work under pressure and have strong negotiation and communication skills. The team is an escalation point, particularly for Team Leaders, Product and Risk Teams. There is a strong emphasis on quality within the team to assist with enhancing performance and client service across Service and Operations.
The successful applicant with have exceptional interpersonal skills, including a very high level of empathy and genuine care, Strong understanding of financial services products, regulation and compliance whilst having demonstrable exposure to escalations and complaint handling.
So if you enjoy creating genuine and positive client experiences, get in touch today. For more information contact Aimee Muschamp via email email@example.com
Banking and Financial Services comprises our retail banking and financial services businesses. The group operates predominantly in Australia and is organised into four business divisions: Personal Banking, Wealth Management, Business Banking and Macquarie Leasing. We provide personal banking, wealth management, business banking and vehicle and equipment leasing products and services to retail customers, advisers, brokers, dealer groups and businesses.
Find out more about Macquarie careers at www.macquarie.com/careers
Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.
We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility is available.
Advertised: 20 Feb 2019 AUS Eastern Daylight Time