• Competitive
  • Sydney, New South Wales, Australia
  • Contract, Full time
  • Aston Carter AUS
  • 2019-03-22

Claims Service Officer (AF)

  • Full time
  • Sydney, New South Wales, Australia
  • 22 Mar 19

Claims Service Officer (AF)

  • Leading global reinsurer
  • Exciting opportunity to grow within a global organisation
  • Exceptional and supportive leadership group
Aston Carter are partnering with a leading global Life Reinsurer in search for an experienced Administrator to support with the operations of the Sydney business' Claims Team. The Group currently operates in six continents across the globe and is looking to further develop it's Life business line to provide value-added solutions to all customers.

The role will focus on assisting the middle/back office function and will require a high-level data entry competence, as well as a passion for delivering excellent customer service. Reporting to the Claims Team Leader you will:
  • Receive, respond and resolve enquiries and address a range of other matters raised by customers to support the provision of a high standard of customer service.
  • Draft responses on a range of customer response matters to protect and enhance the reputation of the business and to provide outstanding experiences for your customers.
  • Advocate for the customer to ensure their concerns and complaints are responded to and addressed.
  • Identify and report on trends and opportunities to improve customer experience and to enhance the service of the business.
  • Partner with other group service lines to support the achievement of business objectives.

To be successful you will have experience in data entry and general administrative duties, preferably within the financial services or insurance industry. Ideally you will have experience within an administration capacity or back of house business support function. A passion for delivering excellent customer service is an imperative component to success in this role.

If you or someone you know is interested, please contact me directly on 02 9087 6209 or apply within.