Case Assessor - Call Listening Case Assessor - Call Listening …

Hays Banking
in Sydney, New South Wales, Australia
Permanent, Full time
Last application, 19 Jul 21
Hays Banking
in Sydney, New South Wales, Australia
Permanent, Full time
Last application, 19 Jul 21
Hays Banking
See job description for details
Big 4 Firm - Call Listening Case Assessor Support - Work From Home - Exciting Remediation Project

Your new company
Join an exciting Remediation project with a Big 4 Firm who are committed to providing a large review for customers who have been affected by non-compliant advice or charges. We are currently recruiting a number of Call Listening Case Assessor Support roles which are full-time positions which offer working from home.

Your new role
  • Maintain an up-to-date and comprehensive understanding of the current methodology
  • Act as the first line of support for case assessor queries and ensure query responses are prompt, accurate and in a manner which promotes personal development.
  • Demonstrate the ability to transfer an excellent understanding of the methodology to case assessors.
  • Maintain logs of conversations held with case assessors and issues identified across the floor
  • Present reports to key stakeholders which provide updates, insights and analysis on the common themes identified.
  • Propose improvement actions which lead to a reduction in reoccurring issues identified in weekly Reports and Meetings.
  • Support case assessors by providing ad-hoc one-to-one sessions, when additional support is required
  • Liaise with QC Team Leader to assist in the collation of methodology specific questions and examples for the client
What you'll need to succeed

In order to be successful in this role,you will need to demonstrate basic understanding of financial planning concepts as well as excellent written communication, organisational and time management skills along with the following:
  • Undergraduate degree (business/finance specialisation is strongly preferred)
  • Exposure to or knowledge of Financial Services or Financial Planning
  • Prior experience in an advice compliance or file review environment
  • Understanding of evolving methodology and application to complex cases
  • Experience within a customer service-based or call centre environment
  • Experience with MS Office Suite at an intermediate level or higher
What you'll get in return
The role is a 6 month contract, with potential to be extended after this. You will be offered an attractive daily rate and be given the opportunity to be part of an exciting Remediation project. You will be working from home and be given the opportunity to kick start your career in remediation & Financial Services

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to, or call Amy Rowe now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2510777
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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