CX Specialist CX Specialist …

Hays Technology
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
Competitive
Hays Technology
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
Competitive
Hays Technology
See job description for details
CX specialist needed to join a leading financial services organisation on a permanent basis
Your new company
This financial services organisation has a fantastic reputation for employee satisfaction with a range of employee benefits available. Sitting in the retail Customer Experience team, a newly established function you will be working to develop a road-map around customer persona type aligned with the customer strategy and customer journey maps. The role offers a greenfield opportunity in a start up area of the business and as such is a good time to join.

Your new role
You will own the organisation's customer persona portfolio defining the voice of their customer base. Working to define and create various customer personas based on various touch points and report this back to the business whilst managing stakeholders on the CX journey.

What you'll need to succeed
  • Proven experience working in a CX role
  • Experience defining customer personas
  • Experience reporting back to business function
  • Strong analytical skills
  • Financial services experience highly regarded.
What you'll get in return
The opportunity to work within a cutting-edge area of the business playing an integral part in the road-map and development of the organisation's CX journey.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2558283
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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