• Competitive
  • Sydney, New South Wales, Australia
  • Permanent, Full time
  • Citi Australia
  • 23 Apr 18

CBSU Team Leader

CBSU Team Leader

  • Primary Location: Australia,New South Wales,Sydney
  • Education: Bachelor's Degree
  • Job Function: Compliance and Control
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17063534


Position Summary/Overall Purpose of the Job:
  • Managing AML risk has been identified as a critical franchise goal for Citigroup.  In order to manage this risk effectively a centralized Business Support Unit is being formed to deliver AML related processes with excellence. This department will be a critical component of Citigroup's control framework
  • This role will provide business wide management of the Customer Due Diligence (CDD) review process and KL Hub Transaction Monitoring support. Provide team management of the CDD team which undertakes the Customer Due Diligence reviews for individuals and corporates within the Consumer Bank. The role will consolidate tasks managed at individual business unit level, and develop a professional team. Team will deliver quality, efficiency, customer sensitivity and providing maximum risk protection to the Bank
Key Accountabilities:
  • Build a professional team of analysts - trained and energized to deliver quality, efficiency and risk assurance
  • Personally check and validate assigned CDD alert closures
  • Ensure CDD's, Overlays, Enterprise Wide Reviews are closed within the required SLA with no breaches
  • Ensure that Annual SPF Portfolio Review are completed within required SLA with no breaches
  • Ensure that response to Account Information Requests from KL HUB Transaction Monitoring are closed within the required SLA
  • Assist the business ensure up to date customer data/information is maintained
  • Prepare and present MIS on behalf of the CBSU Core
  • Develop streamlined workflows to deliver efficiency and timeliness and manage workflows
  • Develop control structure including quality and timeliness measures
  • Assist in developing workflows, procedure documents, checklists as required
  • Manage staff including all related staff deliverables (performance management etc.)
  • Support Business Units through procedural and technical advice and guidance (not policy advice)
  • Assist CBSU Head in cascading Global and Region's new policy issuances to relevant GCG Stakeholders


Key Competencies/Skill:
Technical/Specialist Skills/Competencies:
  • Relevant business experience in the Consumer and Commercial Banking industry and experience within a medium/large financial organization, including knowledge of banking products and different types of transactions and client-facing procedures
  • Solid understanding and work experience with globally applicable (e.g., USA PATRIOT Act) and local AML/KYC regulations, associated risks of non compliance and changing dynamics, including knowledge of KYC processes throughout the client lifecycle
  • Strong experience with regulatory compliance, AML transaction/risk monitoring tools and experience solving AML related issues
  • Proficient MS Excel skills to create, manage, and develop MIS and Management Reports
Business/Industry Knowledge/Competencies:
  • Strong understanding of interdependencies between operating models in order to support interaction across other operating model BSUs and with cross-functional partners
  • Excellent written and oral communication skills - Ability to interact and facilitate across diverse audiences
  • Supports a collaborative environment of mutual respect, providing appropriate context, encouraging knowledge sharing and leveraging strengths and styles of others to enrich performance in a cross-functional setting
  • Effective leadership and managerial skills - ability to resolve conflicts, obtain buy in from team and other functional groups and is able to adjust to shifting priorities while promoting growth and development through coaching and mentoring
Personal Attributes/Interpersonal Skills:
  • Proactively identifies and resolves execution risks, issues and trends to uphold quality standards and drive operational consistency
  • Identifies unit level goals and action plans to mobilize teams and effectively manage team progress to deliver as per defined targets and ensure adherence with regulator-mandated and mission critical objectives
  • Exercises ownership over the unit's performance and oversees unit performance indicators, addressing escalated issues and escalating those requiring overall department perspective
  • Understands impacts of new system implementation on workflow as well as the controls and risks points. Is a proficient Microsoft Office user (i.e. Excel, Power Point)
  • Proven experience with similar leadership responsibilities in a fast-paced, cross-cultural/functional team operations environment with heavy work loads
  • Excellent time management skills:
    • Ability to conduct client-impacting work and respond to urgent requests, queries and escalations in a timely manner
  • Good analytical and problem solving skills:
    • Ability to analyze reports, develop test strategies, document test scenarios, and support the development of metrics and KPIs
  • Strong project management experience
  • Ability to effectively execute responsibilities with a dual emphasis on AML risk mitigation and client focus
Qualifications/Experience Required:
  • Tertiary qualifications preferred
  • Description of minimum work experience required for this role
  • Min 3 years exposure to AML related processes
Sydney, New South Wales, Australia Sydney New South Wales AU