Job Description

Looking to kick-start your career in a supportive corporate environment?

About the Opportunity

We are looking for someone with a positive attitude, great customer service skills and a genuine willingness to learn. Whether you have worked in retail, hospitality, customer service, call centres or administration, we would love to hear from you.

As a Business Services Administrator, you will support our National Business Services team and play a key role in delivering exceptional service to our customers and clients. From day one, you will receive hands-on training, ongoing support and exposure to a variety of business and insurance functions.

Why Join Crawford?

• No insurance experience required - we will teach you everything you need to know
• Supportive, social team that wants to see you succeed
• Join a global leader in insurance and claims management
• Genuine career progression and development opportunities

About You

• Positive, enthusiastic and eager to learn
• Passionate about delivering great customer service
• Strong communication and relationship-building skills
• Highly organised with excellent attention to detail
• Able to manage competing priorities in a fast-paced environment
• A team player who enjoys helping others

Key Requirements

• Exceptional customer service skills
• Strong organisational and time management skills
• Excellent verbal and written communication
• High attention to detail
• Administration, call centre, retail or customer service experience highly regarded
• Insurance or claims experience desirable but not essential

Key Responsibilities

• Register and lodge claims
• Manage team inboxes and correspondence
• Update and maintain claims management systems
• Prepare reports and documentation
• Respond to customer enquiries via phone and email
• Liaise with clients and service providers
• Provide administrative support to the wider team
• Assist with claims-related activities as required

Interested?

Submit your resume and a short cover letter telling us why you would be a great fit for the role. We look forward to hearing from you.