Business Risk and Compliance Manager Business Risk and Compliance Manager …

in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
Business Risk and Compliance Manager
Who we are

Group Operations are at the heart of Westpac Group. We touch nearly every interaction with every customer of every brand. With over 5000 people, 44 locations and 27 million customer service events delivered each year we are uniquely placed to drive Westpac Group's vision to be one of the world's great service companies.

Role purpose and scope

  • Support the ongoing management and reporting of risk and compliance obligations in the 1st Line of Defence and embed the Operational Risk Management and Compliance Management Frameworks.

  • Promote and drive a strong risk and controls culture that optimises risk / reward, ensures risk and compliance are a key consideration in key decisions and therefore, helps achieve business objectives.

  • To continually raise awareness and facilitate a strong compliance culture that embodies our ethics and integrity, balancing commercial and client needs.

    Position deliverables

  • Advise the business to help identify, monitor, measure and manage its risks and controls. Provide pragmatic, outcome-focused risk and control solutions to optimise risk/reward balance.

  • Drive and facilitate key risk processes e.g. High Level Risk Assessment, Risk and Control Assessment, incident management and issues, providing JUNO support and reporting as required.

  • Assist business leadership to drive a risk and compliance culture and awareness in day-to-day business decisions and strategic initiatives.

  • Act as the first point of contact in relation to the business's compliance controls and policies and provides advice or input into business compliance risks and issues.

  • Support management in the pro-active consideration of the risk, control and compliance implications of key projects and change management initiatives to drive the timely and cost-effective incorporation of future controls - this includes corresponding PCF updates.

  • Facilitate regular reviews to ensure the ongoing relevance of the risk appetite statement, its supporting metrics and thresholds.

  • Coach and support business resources in how to apply the controls, self-assessment and compliance obligations; utilising various coaching and training methods i.e. facilitating workshops to identify control related issues and aid in the development of solutions and remediation plans.

  • Monitor effectiveness of self-assessment practices, highlight gaps and risks outside appetite and escalate as required.

  • Ensure quality of JUNO records and updates by monitoring and tracking actions against risk and control issues identified.

  • Assist control owners in their preparations for audits and self-assessments.

  • Build and maintain effective working relationships with 2nd Line Risk, Compliance and Assurance Managers along with the broader business teams.

    Your capabilities

    '10' Customer Service Excellence defines the way we work in Group Operations.

    It's our promise to be better every day. It is the way that we think, feel and act as teams and individuals. Group Operations calls out eight capabilities needed to be better every day and to succeed as teams and individuals.


  • Take responsibility to see things through to conclusion and delivers on promises.

    Analytical Thinking & Problem Solving

  • Analyse situations or issues, considering all options prior to recommending and implementing a solution.

    Continuously Improve

  • Actively contribute to and participate in Risk and Compliance Community of Practice, sharing challenges, insights and learnings.

    Customer Centric

  • Put customers and stakeholders at the centre of business activities whilst adhering to risk and compliance obligations.

    Delivers Results

  • Work across Business Units and vendors to deliver insights into potential risk and compliance issues / impacts and assist with providing solutions.

    Grows Talent

  • Enable others to achieve their full potential.

    Manage Self

  • Show drive, motivation and a commitment to personal development and professional excellence.

    Risk & Compliance

  • Proactively manage and assess risk, adhering to legislative and compliance requirements.

    Your knowledge

  • Understanding of Australian Banking Compliance and Regulatory awareness.

  • Risk monitoring and control landscape in the financial industry.

  • Policy development and implementation within the banking industry.

  • Understanding of product lifecycle and fulfilment processes within the Westpac Group


  • Collaborate to achieve mutually acceptable outcomes by communicating with influence

  • Ability to communicate effectively in written and verbal form to varying audiences

  • Ability to provide constructive written and verbal feedback

    Your experience

  • 3 years of business / operations experience in a relevant area of a financial services organisation; or

  • Demonstrable experience of influencing senior business leadership, strategic thinking and prioritisation.

  • Demonstrable experience of translating the complex into the simple and communicating with passion.

  • Relevant industry qualifications (risk, compliance or business-related) and having experience in financial crime

    Accountability levels

  • Provide portfolio support as required.

  • Work collaboratively across the team to provide Risk and Compliance monthly and periodic reporting.

  • There is no CAL associated with this role.
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