Business Analyst IMS APAC, AVP

Responsible for initiating, analysing, tracking, completing and escalating a wide range of tasks and documentation for new client implementations.
State Street

State Street Corporation (NYSE: STT) is the world's leading provider of financial services to institutional investors including investment servicing, investment management and investment research and trading. With $33.1 trillion in assets under custody and administration and $2.8 trillion in assets under management as of December 31, 2017, State Street operates globally in more than 100 geographic markets and employs 31,070 worldwide.

With more than 31,070 employees across 29 countries, at State Street, our people are our greatest asset. We recognize that highly skilled, engaged and productive employees are essential to our success. Our company values reflect our commitment to employee engagement, Global Inclusion and corporate social responsibility — to help you build a fulfilling career. Around the world, we aim to be an employer of choice by offering competitive compensation and benefits, personal and professional development opportunities, and a work environment that promotes a diverse array of people, ideas and skills.

Through State Street Global Services (SSGS), we give asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

For more information, visit State Street's website at Promoting a culture of excellence.

State Street’s IMS (Investment Manager Services) is an integrated solution of technology, operations and processes for an Investment Manager who has outsourced their core investment operations functions to State Street. This typically includes trade management, settlements, data management, investment recordkeeping, valuations, reconciliations, cash forecasting, corporate actions, client reporting and information delivery. By outsourcing these functions to State Street, clients are able to free up resources to focus on expanding their product offerings and increasing their global reach, whilst taking advantage of our integrated, scalable platforms without incurring long-term technology expenditures.

Position Summary

This is a varied position with a high level of responsibility within the business implementation team, within Investment Manager Services (Asia Pac Region). The business implementation team includes 3 core roles: Project Managers, Business Analysts and Operational Readiness Analysts. The 3 roles need to ensure that the client on-boarding process is managed, analysed and documented from the due diligence phase all the way through to the post conversion support phase in line with State Streets client on-boarding playbook.

The goal is a smooth client implementation with no major issues and a positive client experience. The team is responsible for initiating, analysing, tracking, completing and escalating a wide range of tasks and documentation for new client implementations.

Key Accountabilities

Ensure all assigned client on-boarding tasks are completed within the agreed timeframe

Sample areas of focus are:

  • Planning, execution and documentation of client due diligence workshops
  • First contact point for the client for all issues and queries relating to the assigned work-stream/project
  • Identification, documentation and ownership of issues, gaps and risks
  • Active engagement with all internal stakeholders for issues and gaps resolution
  • Documentation of current and future-state business processes and procedures
  • Plan and manage requirements approval process and changes to requirements scope and/or solution
  • Active engagement with the Business Architects and Operational Leads for issues resolution and accurate documentation of the Future State Operating Model (FSOM)
  • Collaborative approach when dealing with the client/stakeholders
  • Being the interface between technology teams, support teams, business units and the client to deliver customised solutions for the on-boarding process
  • Facilitating workshops to capture requirements across multiple stakeholders and then documenting these requirements in a clear and concise manner, for use in subsequent solution design and story generation.
  • Having strong technical skills, business intelligence and a full understanding of the needs of the client


  • Support the development of a ‘best practice’ operational readiness model across IMS Asia Pacific
  • Embrace the implementation of the IMS Global Operating Model
  • Work effectively with peers across the region and globally to achieve common goals

Experience, Qualifications, Skills and Abilities

  • Proven track record in a middle/back office or project environment, with a minimum 3-5 year’s experience
  • Good understanding of the Investment Management industry, with a minimum 5 years industry experience
  • Good understanding of Investment Manager Operations, particularly around processes and key deliverables
  • Proven ability to communicate in English in a clear, concise and professional manner
  • Strong time management skills with the ability to prioritize under pressure
  • Good understanding of State Street operations - technical, systems, policies and procedures - is an advantage
  • Proficient knowledge of MS Visio, MS Office, MS PowerPoint and/or MS Project is required
  • Previous experience working in an Agile and waterfall (hybrid) environment

The ideal candidate will ideally have the following attributes:

  • Excellent attention to detail
  • Highly responsible and take ownership of the allocated project activities
  • Be well organized in order to multi-task and prioritize work effectively
  • Demonstrated knowledge and experience in working on mid to large sized projects
  • Proactively solve problems within the confines of system constraints, budget limitations or project deadlines and implement changes
  • Highly professional when interacting with internal and external stakeholders
  • Have a flexible approach when dealing with ad-hoc queries from internal and external customers
  • Demonstrate an understanding of the risks involved in business processes and mitigate any risks
  • A team player
  • Open minded
  • Facilitative
  • Decisive

Work Characteristics

  • Provide a high standard of support to all BAU and project teams
  • Embrace State Street’s “corporate values” and support a work environment reflective of those values
  • Effectively communicate with clients, custodians, brokers, managers, and peers within State Street
  • Be a strong team player and demonstrate dedication to group and company goals
  • Demonstrate professional maturity, effective time management and self-organization
  • Good personal organization skills include prioritizing tasks and managing time and information effectively.
  • Flexible working hours at times to be able to accommodate global meetings and calls
  • Demonstrate the ability to analyze a problem, obtain and evaluate information, and reach a viable solution