For Recruiters

Banking Customer Service

Hays
Sydney, Australia
Posted 18 days ago Permanent Competitive
See job description for details
Work 08:30-16:30 Monday - Friday in Parramatta offices! Perm full-time role in close-knit bank! Your new company
This is a small-sized bank that is 100% owned by members, reinvesting all profits back into the business to ensure they are providing the best service and interest rates possible. They pride themselves on giving their members exceptional service, and empower their staff to be able to work across an array of different banking products to do so. You will be equipped to go above and beyond for the customers, and have genuine, professional, customer-centric conversations.

Your new role
This role sits in a dynamic, office-based team of other member services agents, where your key responsibilities will include:
  • Providing high quality member banking support over phone, email and SMS
  • Working across an array of different banking products in a varied, vibrant role
  • Manage member requests, keeping an eye on compliance and legislation to ensure integrity is maintained
  • Work across multiple systems and products to ensure members are always provided with exceptional service at all times
What you'll need to succeed
  • Previous contact centre experience is required - preferably within banking and finance however isn't necessary
  • The ability to commit to a permanent fulltime position that will be working in the office in Parramatta (PR and Citizen only)
  • Fantastic phone manner, and genuine passion for customer service and providing exceptional service to members
  • Experience making inbound and outbound calls to customers, comprehension of working to both sales and service KPI's (however this isn't a sales or a commission based role)
What you'll get in return
  • Fantastic working hours - 0830-1630 Monday - Friday, based in Parramatta CBD
  • Fantastic salary between $65-70k + super
  • Opportunity to interview and start ASAP - join a close-knit team of extremely lovely and committed member service agents
  • Get trained across multiple areas and products in banking, fantastic opportunity to increase exposure and skills in different areas and enjoy a varied and dynamic role
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to emmalouise.smith@hays.com.au

LHS 297508 #2699006
Job ID  2699006
ABOUT COMPANY
Sydney, Australia
12100 Employees HR & Recruitment

About us

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.

Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.

Looking for the right role for you? 

At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.

Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.

Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.

Take the next step at hays.com.au

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