Admin Team Leader Admin Team Leader …

Hays Accountancy & Finance
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
Competitive
Hays Accountancy & Finance
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
Competitive
Hays Accountancy & Finance
See job description for details
We have an amazing opportunity to join one of the Big 4 in their busy administration team as a Team Leader.

Your new role
  • Management of a team of Engagement Coordinators, Operations Administrators and Coordinators
  • Responsible for leading an engaged, motivated and high performing team.
  • Responsible for daily team operations, including allocations of work to team members and delivery of high quality and timely service to internal and external clients
  • Be a subject matter expert in our processes and step in to provide hands on support to your team during peak periods
  • Responsible for the management of their team's performance, ensuring their team is meeting defined KPIs & SLAs
  • Act as a point of escalation for complex or challenging requests
  • Provide leadership, coaching, training and professional development opportunities
  • Assist in recruiting new team members as we continue to grow, and provide new starter training
  • Identify opportunities to improve or streamline our administration processes
What you'll need to succeed
  • Prior experience, ideally 3-5 years' as a Team Leader in a Customer Service, Operations, Financial, Professional services or a large Corporate environment
  • Demonstrated experience in leading, coaching and managing diverse teams
  • Proven experience in driving a collaborative team culture and high performing working environment
  • Demonstrated ability to develop and maintain relationships with the team, management and business stakeholders
  • Demonstrated experience of high standards of customer service
  • Analytical and data analysis skills to deliver insights to continuously strive for improvement
  • Excellent organisational, time management and complex problem-solving skills
  • Ability to adapt and be flexible to changing systems, processes and business needs
  • Intermediate/Advanced Microsoft Office skills
  • Exceptional written and verbal communicate skills
  • Experience with SAP is preferred but not essential
What you'll get in return
  • Opportunity to work in the Big 4
  • Full on boarding and training from home
  • Flexibility to work 1-2 days from home after lockdown
  • 10.30am - 7pm hours
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email amanda.may@hays.com.au
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2553454
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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