Job Description

What We Offer

• Permanent full-time role
• Hybrid working
• Supportive, high-performing national team

About the Role

Manage a portfolio of strata claims end-to-end, working closely with stakeholders and providing clear, timely updates throughout the process.

Experience in insurance or strata claims is ideal, but we're open to strong customer service professionals (retail/call centre) looking to build a career in insurance.

Internal title: Strata Internal Claims Adjuster (Also known as: Claims Consultant / Claims Manager / Claims Handler).

About You

• Self-motivated and solutions-focused
• Strong communicator with a customer-first mindset
• Empathetic, positive, and team-oriented
• Detail-oriented with the ability to prioritise and make sound decisions

Key Responsibilities

• Manage claims from lodgement to settlement
• Support and guide customers through the claims process
• Assess coverage and review documentation
• Investigate and analyse claims
• Set reserves and prepare reports
• Determine liability and finalise claims

Key Requirements

• Excellent customer service and communication skills
• Strong organisation and attention to detail
• Insurance/strata experience (highly desirable)

About Crawford

Crawford is the world's largest publicly listed claims management company, operating in 70+ countries. In Australia, we deliver end-to-end claims solutions - from first notification through to resolution.

Apply

Submit your resume and a short cover letter outlining your suitability.

Applicants must have AU/NZ working rights and complete a police check.