For Recruiters

Motor Claims Consultant

Hays
Newcastle, Australia
Posted 12 days ago Permanent Competitive
See job description for details
| Motor Claims Consultant | Work From Home | $58000 plus super | Permanent | Mon - Fri | Role Title: Motor Claims Consultant
Hours: 9am - 5:30pm
Salary: $58,000 plus 13% super
Location: Remote, Newcastle
Contract: Permanent

Your new company
We have full-time and part-time positions available for claims consultants to join our Motor Claims department in Newcastle. This role is predominantly working from home with the requirement to come into the office 1 day a month or if you're having IT issues.

Joining an existing team, you will be responsible for the management of claims post lodgement until the closure stage of the Motor Claims process. This role will see you managing claims in a professional and proactive manner whilst ensuring that legislative and policy requirements are followed.

Your new role
  • Applying your expertise and ensuring alignment with policy and procedures.
  • Managing inbound and outbound calls within a high-volume call centre environment.
  • Working towards KPIs to deliver a high standard of claims management that results in effective outcomes.
  • Working autonomously and in a high achieving team environment.
  • Develop and maintain a consistent approach in your decision making, ensuring a fair and professional outcome for our stakeholders.
  • Interacting with customers over the phone as well as online via our future live Webchat function.
What you'll need to succeed
  • Demonstrate strong technical experience in the insurance claims industry is advantageous.
  • A solid understanding of customer service and passion for helping people in times of need.
  • Efficient problem-solving skills.
  • Confident in using multiple different systems and platforms simultaneously.
  • High attention to detail and ability to follow policies and procedures.
  • Ability to work autonomously and as a team.
  • Highly motivated, reliable and demonstrated decision-making skills.
What you need to do now
If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to Mikaela.Tilston@hays.com.au , or call (02) 4925 3990.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2703557
Job ID  2703557
ABOUT COMPANY
Sydney, Australia
12100 Employees HR & Recruitment

About us

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.

Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.

Looking for the right role for you? 

At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.

Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.

Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.

Take the next step at hays.com.au

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